Customer Service Branch Manager

Curriculum Vitae

Jacqueline Ofosu Donkor P O Box ANT 2329

Ash town -Kumasi, Ghana

+233-***-****-** ***********@*****.***

PROFESSIONAL PROFILE

A motivated, adaptable and responsible communication studies, advertising graduate and a certified career. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. To reach a leadership position where acquired education, training and experience are used in contributing to the chosen field of endeavor.

OBJECTIVE

I am now looking for a new and challenging position, one which will bring best experiences in me, and also cause an impact on a formidable team.

EDUCATION

Institution: Care Tuition

Program: Knowledge Elements of Care

Year: 2022

Institution: Christian Service University College

Program: Communication Studies, Advertising

Year: 2012 to 2016

Institution: Afia Kobi Serwaa Apem Senior High School

Program: Visual Art

Year: 2007 to 2011

Institution: Grace Baptist Junior High School

Program: BECE

Year: 2004 to 2007

PERSONAL QUALITIES

•Good organizational ability and impressive initiative skills

•Good reporting and communication skills

•Very good interpersonal and people management

•Ability to work under pressure and confidently adapt or adjust to new trends and developments

•Possess strong customer/client service skills

•Handles project/time management efficiently

•Possess problem solving skills

•Replacing lost customers

•Team player

•Good human relations

•Building sales and profits

•Getting customers attention

•Prompting immediate action

WORKING EXPERIENCE

Froebel Educational Center (2016)

Position: Administrator Job Description:

•Management of office equipment

•Maintaining a clean and enjoyable working environment

•Handling external or internal communication or management systems

•Managing clerical or other administrative staff

•Organizing, arranging and coordinating meetings

•Sorting and distributing incoming and outgoing post

Kratelync Advertising Company

Position: Secretary Job Description:

•Organizing, arranging and coordinating meetings.

•Receiving and sorting reports and contracts.

•Responsible for external and internal communication or management systems.

Boris B’s Farms and Veterinary Supplies Limited (2018- 2019)

Position: Assistant Branch Manager Job Description:

•Assist branch manager to achieve sales target.

•Assist manager to operate the branch in line with company procedures and policies.

•Ensures that the facility is kept clean, safe and orderly.

•Develop action plans to enhance operational controls and optimize customer service.

Boris B’s Farms and Veterinary Supplies Limited (2019-2022)

Position: Branch Manager Job Description:

•Ensure coordination between sales, marketing, and accounts.

•Ensure profitable results in administrating branch office.

•Maintain all relevant databases and update.

•Prepare branch budget and submit to head office.

INTEREST AND ACTIVITIES

•Reading

•Dancing

•Designing

•Decorating

•Organizing

•Watching Documentaries

REFEREES

Available on request

Contact this candidate