Customer Service Shift Manager
Resume:
Birmingham, AL *****
*******.*@*****.***
Cassandra Winborn
Summary of Qualifications
Lead a group as a full-time sales manager to implement integrated sales strategies in order to develop and expand existing customer sales, increase brand awareness, and improve team marketing strategies.
Experience:
McDonald’s Birmingham, AL
Shift Manager April 2016 – February 2017
Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Counted money and made bank deposits.
Investigated and resolved complaints regarding food quality, service, or accommodations.
Handled inventory, and truck orders.
Edited time punches, interviewed, hired and terminated employees.
Taco Bell Tuscaloosa, AL
Crew Trainer January 2014 – June 2014
Trained crew.
Waited on customers.
Helped prep food.
Captain D’s Tuscaloosa, AL
Food Service July 2013 - October 2013
Provided excellent customer service.
Called customers to pick up food orders.
Cleaned lobby.
Education:
Grub Mart Opelika, AL
Cashier July 2008 – September 2008
Received payment by cash, check, credit cards, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Established or identified prices of goods, services or admission, and tabulated bills using cash registers or optical price scanners.
Greeted customers entering establishments.
Krystal Opelika, AL
Shift Manager October 2007-February 2008
Supervised staff.
Handled cash and made bank deposits.
Assisted wherever help was needed.
McDonald’s Auburn, AL
Shift Manager March 2004-February 2008
Supervised staff.
Monitored food preparation methods.
Provided customer service.
Clements High School, Diploma 1985 Athens, GA
Professional Development:
LSM (Basic Management Skills), Certified.
Serv Safe Certified.
References: Available upon request.
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