Customer Service Call Center
Resume:
Eduardo Cisneros
Douglas, AZ *****
*******@*****.***
Willing to relocate: Anywhere
Work Experience
Store Manager
Russell Cellular - Douglas, AZ
September 2017 to Present
Manage and coach team members responsibilities take care of store deposit, schedules, day by day tasks
Nesting Supervisor
Advanced Call Center Technologies
July 2015 to Present
2 years
Supervised team leads adding new agents on a fast pace call center environment coach new hires from training to operating floor. Supervisor
Advanced Call Center Technologies
July 2014 to July 2015
1 year
Supervised 15 agents meeting required stats in operating floor coached develop agents to meet customer service standards. Floor lead
Advanced Call Center Technologies
July 2013 to July 2014
1 year
Adding agents with questions helping them solve various task with navigating systems or to solve a customer problem.
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Education
Diploma
Douglas High School
August 1994 to May 1998
Skills
• Merchandising
• Team Building
• Sales
• Scheduling
• Retail Management
• Cash Handling
• Customer Service
• Merchandising
• Payroll
• Statistics
• Store Management Experience
• Supervising Experience
• Management
• Recruiting
• Loss Prevention
• Pricing
• Planograms
• Inventory Control
• Sales Management
• Retail Sales
• Office Management
Additional Information
Skills
• Cash Handling
• Customer Service
• Payroll
• Retail Management
• Sales
• Scheduling
• Team Building
• Merchandising
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