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Salesforce Com Call Center

Location:
Hyderabad, Telangana, India
Posted:
August 15, 2023

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Resume:

*+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer.

•Proficient in Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services.

•Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App - exchange applications.

•Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, SControls, Visual Force Pages, and Apex classes.

•Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Infomatica Cloud.

•Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

•Established two ways communication between Salesforce and other external systems using SOAP API.

•Experience in SFDC Development in implementing Apex classes, Triggers, VisualForce, Force.com IDE, SOQL, SOSL, Page Layouts, Sharing Rules, SControls, static resources and migration tools.

•Very Good Experience in designing, developing and maintaining Web based applications using HTML5, XML, CSS, JavaScript, Microsoft Visual Studio, IIS Web Server, XML Web Services.

•Expertise on the Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.

•Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility.

•Experienced on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language

•Good command in database development using SQL/PL-SQL in MYSQL and SQL Server.

•Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and interpersonal skills.

Work Experience

Salesforce Developer

Client: Citi Bank, Toronto, ON

September 2021 to Present

•Worked on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.

•Worked on Apex Data Loader and Data Loader Integrations.

•Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.

•Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.

•Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.

•Worked along with Quality and Developers to rectify the critical issues in Confidential.

•Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

•Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.

•Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications. Communicate with other resources and with clients regarding status, technical issues and creative solutions.

•Implemented Lightning Experience of salesforce. Created & customized Client Dashboard as per client requirement.

•Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

•Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows

Salesforce Developer

Client: Atb financial, Calgary, AB

March 2019 to August 2021

•Participated in requirements gathering from clients, estimating the number of hours required for the development work.

•Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

•Worked on Salesforce Lightning Components for building customized components replacing existing.

•Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. Modified Visual force pages to be supported in Lightning.

•Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.

•Implemented Batch Classes, Scheduled Classes as part of the Business Requirement.

•Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

•Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

•Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

•Deployed using change sets and ANT tools.

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

•Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on a record detail and edit pages.

•Created Custom profiles and assigned to the users based on their roles in the organization.

•Created users using the Data loader and assigned the users to the chatter groups

•Created the Public groups based on the access permissions.

•Implemented AppExchange applications on Force.com platform

Environment: Salesforce.com platform, Salesforce Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista

Salesforce Developer

Client: UHG, Ind

May 2017 to February 2019

•Analyzed the business requirements and mapped to Salesforce.

•Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

•Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

•Worked on Apex classes, controllers, controller extensions.

•Designed various HTML Email templates for Auto-Response to customers.

•Deployment of code from sandbox to production using Force.com IDE tool.

•Wrote SOQL, SOSL considering the governor limits.

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

•Conducted interviews with stakeholders to gathering requirements and analyzed their data.

•Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

•Worked on the designing of security model for business processes.

•Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

•Created and deployed Several Reports using salesforce.com platform.

•Created and used Email templates in HTML and Visual Force.

•Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Education

Bachelor’s Degree

Skills

• Salesforce.com Apex, Visual force (page, Component and controllers), Apex Triggers, Apex Web Services, SOSL, SOQL, Workflows, Approvals, Apex data loader, App Exchange, salesforce.com, Roles and Profiles Salesforce Tools Apex Data Loader, Force.com Eclipse IDE Plugin, Eclipse, Workbench and Force.com Platforms (Sandbox and production) Force.com service console toolkit, Force.com Connect for Outlook Methodologies Agile, Scrum Languages Apex, Visual force Operating Systems Windows, Windows Server, Linux SQL



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