Customer Service Team Member

HANY TORKY ********@*******.***

203-***-**** . Irvine, CA linkedin.com/hanytorky

WILLING TO RELOCATE

Kohl's - Laguna Niguel, CA March 2023 to April 2023

Hardline Manager

1.Responsible for smooth and efficient operation of assigned department.

2.Responsible for managing personnel in assigned department including hiring, training, evaluating, disciplining, terminating.

3.Recommends annual salary increases and bonuses for department associates.

4.Performs reference checks on applicants.

5.Completes new hire paperwork as necessary.

6.Provides prompt, friendly customer service.

7.Oversees department zoning, assist in zoning duties as necessary.

8.Oversees department sign program.

9.Oversees department price maintenance

Wholefoods Market 12-2020 - 05/2021

Produce Merchandise Manager

1.Set and achieve the highest standards in retail execution.

2.Provide exceptional customer service.

3.Assist in the interviewing, training, developing and counseling processes of all Team Members in a manner which builds and sustains a high performing team and minimizes turnover.

4.Establish and maintain a positive work environment, which encourages an exceptionally high level of Team Member morale.

5.Train Team Members in proper product handling and storage, stocking, ordering, equipment operation, building displays and product rotation.

6.In the absence of the Team Leader, supervise, schedule and assign duties to the Team Members.

7.Recommend disciplinary action, transfers, promotions, rate increases and consult with Team Leader on Team Member job dialogues.

8.Manage inventory and pricing to achieve required margin and labor targets.

9.Develop and maintain creative store layout and product merchandising to support the Region and Global vision.

10.Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

11.Follow and comply with all organic standards procedures as they relate to cutting, preparing, displaying and storing produce products.

JOHN'S BEST RESTAURANT, New Milford, Connecticut (2010 – 2020)

Operation Restaurant Manager

●Oversee all aspects of $1.2M casual dining establishment

●Drove 75% increase in average ticket price via expanded wine/spirit offerings

●Led top talent retention with 70% staff exceeding 5+ years

●Identify, hire, train and manage full team of 10

●Achieved cost savings of over $55K avoidance through cost avoidance strategies

●Recommended marketing strategies that successfully drove new customer acquisition

●Doubled loyal customer base, driving strong repeat visits

●Manage local farm-to-table program with 95% produce provided by local farmer

UNIVERSITY OF MICHIGAN HOSPITAL, Ann Arbor, Michigan (2007 – 2009)

Assistant Manager, Material Services Department

●Managed day-to-day activities of 12 unionized team members across 750-bed, 4-building campus

●Strong attention to detail ensured 500+ successful patient transports daily

●Proactive approach prevented potential problems and implemented solutions daily

WHOLE FOODS MARKET, Ann Arbor, Michigan (2005 – 2007)

Assistant Manager( Prepare food department)

●Consistently met or exceeded monthly sales targets

●Managed 13+ team members including kitchen and counter staff

●Ensured compliance with all local, state and federal health and safety procedures,

●earning 90+ rating in monthly health department inspections

●Employed tight controls to ensure optimal inventory availability and help reduce waste

●At times, worked below/above level to complement existing kitchen/counter staff

●Garnered Employee of the Month 3X for exceptional customer service

RADIOSHACK, Dubai, U.A.E. (2000 – 2005)

Regional and Merchandising Manager

●Responsible for new market entry with three new locations in U.A.E.

●Received top recognition Best Merchandising Award for successful showroom planning

●Fully staffed new locations leveraging existing Cairo top talent to drive efficiency

●Consistently exceeded monthly sales targets making #1 in Sales across Egypt (22 RadioShack stores)

●Prepared customer estimates and assisted with Accounts Payable/Receivable

●Formulated local marketing/sales strategy including trade shows to drive market awareness

●Identified new, profitable opportunities to license competitive products

EDUCATION

●Bachelor Of Finance and Accounting, University Of Cairo, Egypt (2000)

●MBA preparatory coursework, University of Michigan (2008 – 2009)

LANGUAGES

English and Arabic fluency

Spanish, Italian and French working proficiency

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