Customer Service Data Entry

Theresa Sykes

***** *. ******** **. ********, AZ 85138 – 520-***-****

**************@*****.***

I am looking for a position to use my current skills while expanding my skillset. I am willing to obtain all certifications needed to get the job done. Background in customer service, with over 7 consecutive years of service.

05/2023- current

Administrative Lead, PHX Marine

Answer phone, handle payment transactions, write up work order tickets, file paperwork, submit paperwork, order parts for boats, prepare paperwork for tax company, schedule customers, learn from the technicians on working on the boats, facilitate boat sales, all administrative tasks at the shop.

07/2022- 05/2023

Delivery Driver, MCQ6 Logistix

Pick up the van bag at the lot from dispatch, complete the DVIC and van inspection, then drive to the station. The station is where the packages for the day are picked up and scanned into the device for loading and delivery. Packages are a combination of bags, envelopes, and boxes. Small boxes, bags, and envelopes are combined into totes and bigger boxes are overflow and loaded in the van separately. Routes are typically 180-200 stops leading to 300+ locations as some stops are grouped and anywhere from 300-400 packages. During the route the packages are scanned and marked for delivery to each location. After the route is complete dispatch is contacted to either come back to the station to bring back damaged or cancelled items or be sent to another driver as a "rescue" to help them complw their route. A post route inspection is done when parking the van for the night.

12/2018-08/2021

Behavior Coach, ARIZONA'S CHILDREN ASSOCIATION

Hold sessions with client and families, teach children coping skills to manage anger/depression/any diagnosis that they may have, document in charts, teach parents how to work with child displaying behaviors, hold Team meetings to track child's progress.

06/2018-12/2018

Phlebotomist, bpl plasma

Set up and disconnect machines, explain machine process to donor, scrub donor arm, collect blood plasma donation.

04/2018-06/2018

Medical Receptionist, bpl plasma

Screened potential donors, took donor vitals, data entry, answered phones/customer service.

10/2016 – 02/2018

Valuation Services Representative, Audatex, a Solera company

Answer inbound phone calls assisting clients with their needs whether it be beginning, completing or updating a Vehicle Valuation. As well as taking inbound calls, market (online) research some outbound calls are made to Franchise Dealers for special reports such as Vehicle Replacement Policies.

11/2015 – 10/2016

Guest Services/Cashier/Hardlines/Consumables, Target

Used FIFO system rotating dated foods and stocking shelves, handling returns and exchanges, kept a balanced till, assisting guests with online ordering and finding items on the floor.

11/2013 – 01/2015

Repack, Peirone Produce

Obtained Forklift Certification

Inventory, picking and weighing orders, cleaning, shipping and receiving, labeling.

05/2011 – 11/2013

Team Lead/Customer Service, Jack in The Box

Supervise crew ensuring each position was filled for each shift, daily store deposit drop, fill in for positions needing assistance, check food & appliance temperatures, record keeping, troubleshoot any problems with equipment, inventory and assign crew for stocking.

In Progress

BACHELOR OF SCIENCE, Arizona College

Estimated graduation date 4/2021

05/2011

N/a, North Idaho College

Prerequisites – left to join the Army

05/2010

high school diploma, orofino high school

3.6 GPA, received several Scholastic Awards, Sportsmanship Awards and received six scholarships upon graduation.

Current Certifications

Fingerprint Clearance

First Aid/CPR/AED Certified

●Leadership

●Cash management

●Multi-tasking

●Honest

●Dependable

●Hard working

●Prioritization

●Communication

●Proficient in Microsoft Office Suite

●10-key

●Critical thinker

●Manages time effectively

●Confident

●Problem solver

●Reliable

●Personable

●Observant

●Consistent

●Empathetic

●Self-motivated

●Eager to learn new skills

●Customer Service

●Multi-line phones

●45wpm

●

●

References

Shelby Gasper – U.S Navy – 318-***-****

Heather Torrey – Audatex, a Solera Company – 361-***-****

Alma Langford – Target – 801-***-****

Sally West – Audatex, a Solera Company – 503-***-****

Contact this candidate