Customer Service Representative

Jamille Washington

Phone # 518-***-****) email address adyyjd@r.postjobfree.com

SUMMARY

Dependable Customer Service Representative with 4 years’ experience. Skilled in performing administrative support duties. Comfortable in interacting with all levels of an organization and the public. Hands on experience with health insurance enrollment and processing. Seeking an opportunity to develop my leadership abilities.

SKILLS

●Medical Terminology

●Knowledge of Project Management

●Microsoft Office: Word, Excel

●Keyboarding

●Data Entry

●Insurance enrollment

●Knowledge of Office Management

●Accuracy and attention to detail

EXPERIENCE

EDISON HOME HEALTH CARE 1/2021-1/2023

Homecare Health Aide

Assist the Patients in their mobilization

Cook and prepare meals

Perform light housekeeping duties

Accompany patient to the Physician

GENERAL ORTHOPEDIC 8/2021-8/2022

Administrative Assistant

Processed payments for patients

Received and processed billing transactions

Scheduled appointment and also confirmed

Prepped charts for patients prior to being

Seen by a Physician

ANTHEM 11/2015-2018

Utilization Management Representative

Process electronic faxes for Registered Nurses

Provide completed cases for Nurses

Make outreach calls to members regarding health insurance

Computer Sciences Corporation

Customer Service Representative/Medicaid Enrollment Specialist 04/2014 – 11/2015

Processes Medicaid enrollment for clients

Establishes and maintains positive client relationships

Provides assistance and technical support to independent doctors and nurses

Handles high volume of phone calls

WellPoint Blue Cross Blue Shield

Mailroom Clerk/Customer Service Representative 12/2013 – 04/2014

Processed insurance applications for Child Health Plus daily

Entered data using specially designed company software

Operated Pitney-Bowes postage equipment

Promptly processed and distributed company mail

Maximus Health Services

Customer Service Representative 12/2011 – 06/2012

Informed medical professionals about patient medical coverage

Responded to customer inquiries via telephone regarding insurance benefits, provider contracts, eligibility and claims

Developed and maintained customer relations by resolving issues in a timely manner

Documented inquiry outcomes for accurate tracking and analysis

EDUCATION

Mildred Elley College, Albany, NY

A.O.S. / Business Management - 4/13 to 9/15

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