Customer Service Data Entry

I am hardworking precise and focused. I have * years of experience with Microsoft, windows, citrix, salesforce, and many more. I am searching for a role, that will allow me to apply my skill set and better serve Signa. I am willing to work all shifts available in a 24x7 environment.

Education

Itawamba Community College

•Associates in Criminal Justice

Louisiana State University of Shreveport

•Bachelors in information and Technology

Southwood High School

•High School diploma

Technical Skills/Certification

Microsoft Power Point Certification (2017)

Excel Microsoft Certification (2017)

Outlook and Microsoft Teams

Citrix workspace

Salesforce

Okta

Lifesys

Soft Skills

Team Work

Leadership Skills

Willingness to Help

Time Management

Attention to Detail

Task Management

Problem Solving

High Pressure Situations

Solid Work Ethic

Work Experience

General Dynamics Information Technology (March 2021- Current)

Data Entry Operator

•Using excel, Microsoft, and other systems

•Validating documents

•Disaster Assistance and Covid 19 Funeral Assistance call taking

•Providing information and alternative solutions

•Performing clerical and administrative duties assigned

NTT Data Services (March 2021-Current)

Customer Care Associate

•Managing 24x7 Operations

•Managing multiple systems

•Consulting problems with my team

•Evaluating and resolving issues

•Making inbound and outbound phone calls to consumers

Teleperformance (Nov 2020- Oct 2021)

Customer Service Trainer

•United Healthcare and Covid 19 representative

•Resolve and de-escalate any issues

•Healthcare enrollment trainer

•Track all call related information for auditing and reporting purposes

K&S Tax Service (December 2018- 2020)

•Assistant at tax preparer office

•Administrative office work

•Analyze, test, troubleshoot, and evaluate existing network systems

•Provide IT systems support including data link, wireless networks, peripheral devices and other C2 systems

References

Lisa McCarty

Supervisor at GDIT

Phone: 318-***-****

Darrell Reed

Co-worker at K&S Tax Service

Phone: 318-***-****

Rhonda

Supervisor at Teleperformance

Phone: 662-***-****

Sherlonza Hamilton

Manager at K&S Tax Service

Phone: 662-***-****

Desstinie Kelley

Personal/Character Reference

Phone: 318-***-****

Contact this candidate