Administrative Assistant Criminal Justice
Resume:
Brigitte Lance
Austin, Texas 78723
*********.******@*****.***
Objective:
Secure a challenging position in which I can utilize and enhance my skills.
Education:
LBJ High School May 1983
Austin, Texas
National Education September 1988
San Bernardino, California
Experience:
Clerk April 26, 2021 – May, 2022
Wage and Investment Division
Internal Revenue Service
Austin, Texas
Perform various clerical duties such as maintaining records and extracting, sorting, numbering, and batching of filed tax returns and related correspondence.
Process, receive, and distribute both incoming and outgoing mail as it pertains to agency mission, functions, policies, and procedures.
Screen documents, forms, and letters addressed or routed to various departments while making clear concise decisions.
Review and process outgoing mail. Maintain appropriate records/logs for tracking and reconciliation purposes.
Plan, organize, and complete complex tasks as scheduled.
Conduct searches and follow up actions through knowledge of principles and techniques by examining files and documents necessary in identifying primary subject matter in order of assigning proper classification.
Establish and maintain effective working relations within department.
Maintain work habits and productivity within the departmental service and functions.
Program Specialist I (Retired) Sept 01, 1992 – Nov 30, 2020
Texas Department of Criminal Justice
Austin, Texas
Interviewed parolees regularly to evaluate individual progress in accomplishing goals and maintaining the terms specified within individual parole contract and rehabilitation plans.
Assisted in program planning, development, and implementation.
Assisted in the development of program policies, procedures, rules, and regulations, assists in the review of program functions, operations, procedures, and ensured compliance with policies and procedures.
Interacted with offenders, parolees, law enforcement, and other government agencies.
Investigated and review offender-related information to assess and determine offender risks and needs as related to release processing or violations of supervision.
Perform criminal information searches and retrieval using Texas Department of Public
Safety, Criminal History System access
Interpreted laws administered by the agency, other applicable states, and federal statues and rulings.
Administrative Assistant III Sept 01, 1992 – Nov 30, 2020
Texas Department of Criminal Justice
Austin, Texas
Participated in the planning and execution of agency programs.
Coordinated work with agency departments.
Assisted in the development of administrative and technical assistance policies and procedures.
Processed incoming and outgoing communication verbal and written.
Prepared administrative and statistical reports
Assisted in the preparation of presentations for administrative and executive meetings.
Performed administrative functions necessary in performing standard operation procedures.
Responded to inquiries pertaining to department rules, regulations, policies, and procedures.
Reviewed and prepared accurate records, files, and reports
Medical Insurance Billing September 1986 – June 1992
EDS Medical Billing
San Bernardino, California
Provided response to inquiries regarding discrepancies of individuals accounts.
Communicated verbally and written with Insurance Companies verifying status of payment of claims.
Prepared appeal letters for denial of claims
Supervised and trained employees on processing of medical claims for inpatient and outpatient services
Monitored workload to assure deadline were according to policy and procedures.
Responded to correspondence in written and verbally pertaining to hospital procedures and regulations.
Corresponded with clients pertaining to diagnosis and resolutions of case management.
Utilized tracking system to resolve issues pertaining to claims pending payments for various hospitals.
Adjusted and resubmitted claims
Applied healthcare industry regulations and policies
Complied with acceptable regulatory and billing practices.
Experienced with various fees, claim forms, and collection methods.
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