Customer relations, sales
Resume:
< Brenda_Rollins_Res.. @ Q :
PROFESSIONAL Proven track record of successfully managing multiple freelance assignments concurrently,
SUMMARY meeting deadlines and client satisfaction. Possessing excellent communication skills while
interacting effectively with both technical and non-technical personnel at all levels. Highly
reliable and experienced with track record of helping clients improve bottom-line numbers
by providing tailored advice, expertise and innovative solutions. Adept in quickly
identifying customer needs and designing customized strategies to maximize company
performance and profitability. Skilled in analyzing industry trends, competitor activities
and market conditions to make timely decisions.
ACCOMPLISHMENTS ~Carnival Cruise Lines/Diamond Level Certificate
~Virgin Cruise Lines/First Mates Gold Level Certificate
~Princess Cruise Lines/CommodoreLevel/Certificate
~Celebrity Cruise Lines/Five Stars Level/Certificate
~MSC Cruise Lines/MSC Masters Level/Certificate
SKILLS + Scheduling + Computer skills
+ Estimations and Quotes + Social media/Marketing
+ Leadership + Scope definition
+ Coordinate Supplies + Teamwork and Collaboration
+ Customer relations + Problem-Solving
+ Management * Critical Thinking
+ Team Builder + Dependable and Responsible
+ Customer retention + Self-Motivated
* Sales training
WORK HISTORY INDEPENDENT CONTRACTOR 10/2020 to Current
CRUISE BROTHERS INC. /HOST AGENCY, Warwick, RI
+ Delivered outstanding service to customers to maintain and extend relationships for
future business opportunities.
+ Consulted with customers to assess needs and propose optimal solutions.
+ Collaborated closely with clients to better understand entire project scope.
+ Introduced new methods, practices, and systems to reduce turnaround time.
* Optimized websites and mobile applications to achieve maximum performance.
* Utilized HTML, CSS and JavaScript programs to create customized websites, enhancing
features and aesthetics.
+ Collaborated in social media marketing.
* Own a Travel Sellers License in the State of Florida
+ Strategically increased income by over 30% from October 2021 til present
+ Increased client base by 80%
* Increased client retention 75%
OWNER 01/2000 to 10/2021
ROLLINS HAIR AND COLOR STUDIO, Winter Park, FL
+ Managed day-to-day business operations.
+ Consulted with customers to assess needs and propose optimal solutions.
+ Trained and motivated employees to perform daily business functions.
+ Evaluated suppliers to maintain cost controls and improve operations.
+ Organized and attended trade shows and special events to showcase products, network
with other businesses and attract new customers.
+ Introduced new methods, practices, and systems to reduce turnaround time.
* Retail and product ordering
* Hiring employees
+ Payroll
* Social marketing and advertising with social media
EDUCATION Associate of Arts : Business Administration
Daytona Beach State College - Daytona Beach, FL
LICENSE : Cosmetology, 01/1985
International Academy of Hair Design - Daytona Beach, FL
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