Michael Reider

**** ******** *** *****

Kingwood, Texas 77345

281-***-**** adyyfm@r.postjobfree.com

Experienced “Desktop support/ System Administrator” with full understanding of Microsoft Systems, desktop support (security/installation), diagnosing/resolving hardware/software issues, and developing new workstations.

Certifications

Comptia A+ ● Comptia Security+ ● Comptia Network + ● Microsoft Certified Professional ● MCSA ● MCSE ● Microsoft Certified Technology Specialist ● Microsoft Certified IT Professional 2008 R2

Education: AA, Computer Networking Specialist (Microsoft/Cisco), Lone Star College, Kingwood, TX 2010. Currently enrolled in Batchelor’s of Science – Cybersecurity Graduate 2022.

Experience

02/21 to present RUS Industrial, Channelview, TX

A full-service maintenance and construction contractor providing a broad range of services including electrical, instrumentation, analytical, mechanical, and civil.

IT Manager

Managed the network and server infrastructure of the company. Primary duties are security of the computer systems and electronic data, development and implementation of customized systems including Office 365, Exchange Online, Active Directory, Microsoft Dynamics GP, Servers (Dell), Cisco and Dell switches, Forticlient Firewall, VOIP (Verizon one talk) and overseeing all computer related issues including purchasing.

Implemented Voice Over IP system.

Migrated Microsoft Dynamics GP server to Azure.

Replacing long intern runs with fiber optic cable.

07/17 to 12/20 ABS, Spring, TX

A leading global provider of technical services to various industries to operate safely, reliably, efficiently and in compliance with applicable regulations.

System Engineer II

Responsible for administrating/implementing enterprise systems. I was the administrator for the following systems. Cherwell Service Management, which is an IT ticketing system. Cherwell Asset Management, used for the tracking of hardware and software purchases. Cyberark EPM, which is used to replace Admin rights on local systems to allow users to perform approved actions. OpenLM, used to monitor the usage of network license. Managed software licenses, license servers using FlexLM or other vendor specific tools, and subscription-based licenses. This included the purchasing and renewing of maintenance, by working with various vendors.

Office 365 license management and adding approved application to the Microsoft store.

Set up Adobe sync tool to allow for the creation of an Adobe account and assign license by Active Directory group membership.

Managed Engineering Applications including access, instructions for install/Uninstall and setting up and configuring any license sever needed.

06/10 to 07/17 Swift Energy, Houston, TX

Houston-based independent oil and natural gas company

Sr. Desktop Support/Windows System Administrator

Managed an IT Service Management ticketing queue, supporting 600 users and workstations.

Over 7 years of experience supporting enterprise IT infrastructure space, trouble shooting and diagnostics, including imaging computers using Microsoft deployment toolkit (MDT).

Acted as the system administrator, provided level one and level two technical support to employees.

Responsible for supporting window server administrations, as well as providing technical support on window server deployments and Microsoft suite products.

On a daily basis worked with Microsoft Active Directory (AD) to create new accounts, reset passwords and terminate old accounts.

Installing/troubleshooting Cisco AnyConnect VPN client

Worked with Cisco Call Manager and Cisco Unity

Building/managing virtual servers using VMware

Supporting Citrix

Managed Engineering Applications including network license and subscription-based licenses.

Migrated 600 plus mailboxes from Exchange on premises to Microsoft Exchange online.

08/09 to 06/10 KSBJ Radio, Humble, TX

A non-commercial contemporary Christian music radio station

Desktop Support

Responsible for responding to service request/assigning them using Kaseya Ticketing system, building laptops/workstations/servers, on-boarding new hires (adding to active directory, creating mail boxes, setting up work stations, adding new computers to domain, and adding to public folders), troubleshooting computers/software, repairing hardware issues/upgrading of hardware to laptops/workstations/servers, supervising (installing and upgrading) of software, ensuring users have access to network drives/permissions to folders on drives, setting up connections to network printers, troubleshooting Lan connection problems, and monitoring inventory/hardware/software. Desktop Support to 60 on site users

05/08 to 05/10 Moved back to US and completed college while working at KSBJ

05/99 to 11/07 Care Connect Kirklees, LTD, West Yorkshire, England

A home health care company providing services to disabled/terminally ill clients in their homes – staff of 75

Owner

Responsible for building a turn-around operational business plan on new business, negotiating for government contracts, overseeing all IT issues, optimizing function of all computers/servers.

04/98 to 05/99 Moved to England for family reasons and opened business.

06/89 to 04/98 US Army, Ft. Campbell, KY ● Champion Wood Products, Camden, TX ● US Postal Service, Livingston, TX

Demonstrates Broad Strengths In:

Desktop Support

Clear Concise Communicator

Analytical Problem Solver

Strategic Planning/Troubleshooting

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