Customer Service Support

LA

LATRISA ALEXANDER

adyyen@r.postjobfree.com 901-***-**** Memphis, TN 38118

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service

Guest Services

Customer Support

Account Updating

T mobile Memphis, Tennessee

Customer Service Associate

08/2022 - 06/2023

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Addressed inquiries, resolved customer issues and managed customer relations.

Educated customers on special pricing opportunities and company offerings.

Improved customer service wait times to mitigate complaints. Nissan Motor Corporation Memphis,

Tennessee

Warehouse Associate

02/2022 - 10/2022

Packed and labeled merchandise to prepare for loading and shipment to customers.

Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Processed requests and supply orders and pulled materials to successfully prepare orders.

TeleCommunication Systems Atlanta, GA

Customer Service Representative

05/2020 - 02/2022

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.

Remington College Memphis, TN

Medical Assistant

04/2012

Booker T Washington Memphis, TN

High School Diploma

05/2009

Summary

Skills

Experience

Education and Training

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