Service Rep Customer

Portia Peden

adyye1@r.postjobfree.com 404-***-**** Atlanta, GA

Summary

To secure a rewarding position with a solid, progressive company that offers opportunity for performance-based career advancement in a setting that best utilizes my experience and background. Maintaining professionalism, patience and efficiency . Resourceful representative who consistently meets and exceeds productivity goals.

Highlights

● Exercises independent judgment and discretion within broad policies and procedures institutions

● Proficient in staff management, motivation and training

● Demonstrates dedications and work ethic

● People oriented with excellent communication skills Skills

● Computer software savvy

● Thoroughly Understanding Protected health information (PHI) and HIPAA

● Accurate data entry

● Ability to multitask

● Medical terminology and health insurance

● Epic systems, microsoft,salesforce and availity Experience

Trinity health systems /Farmington Hills, MI

2021 - Current

Billing Customer Service

● Proficiency with computers and medical billing and software. Knowledge of debt collection practice and insurance guidelines .

● Assisted patients with monthly payment arrangements and financial assistance,responsible for organizing patient medical costs and sending claims or statements to collect payment from patients and insurance .

● Medical terminology knowledge

● Sufficient in medical systems such as Epic, and Availity Alverno Labs / Hammond, IN

2019 - 2020

Client Service Rep

● Answering high volume inbound and outbound calls per day in a courteous manner

● Providing information to medical staff regarding patient lab result while using HIPAA

● Documented data in microsoft excel spreadsheets for hospital wards and special departments

● Utilized Epic and Salesforce system to locate information regarding patient or healthcare facility Alverno Lab /Hammond, IN

HR Clerk Temp

2019-2020

● Processed terminations and stored updated files

● Ensure employee integrity and accuracy of employee data

● Ensures all employee files were only viewed by authorized personnel

● Made sure all documents were kept confident per company policy Family And Social Services / Crown Point, IN

2017-2018

Member Service Rep

● Assisted caller with medicaid benefits and application completion, Advised client of documents that were needed for complete processing.

● Issued out monthly benefits amounts that were approved for client,Maintained Hipaa policy to ensure client privacy and protection.

● Worked with Availity systems, salesforce and various programs to gather proper information for client and company policy.

● Handled high volume calls in constant flow of customer calls in Que . North side Golden Living – Dun woody, GA

2008-2009

CAN Module Training

● Assisted with patient assessments and care planning

● Assisted with taking and documenting vitals

● Assisted with management efficiency

Walgreen Pharmacy – Austell, GA

2007-2008

Pharmacy Technician

● Verified patience insurance, and correct identifying information when picking up prescriptions as well as running drive thru service and cashiering

● Filled prescribed orders for patients in high volume hospital location

● Managed inventory of medications

● Verified medication and Controlled Drugs

Internships

Grady Memorial Hospital – Atlanta, GA

Summer Set Assisted Living – Atlanta, GA

Education

Lithia High School – Lithia Springs, GA

completed and graduated

Everest Institute – Jonesboro, GA Diploma completed and graduated Patient Care Technician Diploma

Contact this candidate