Tina L. Evans

*** **** ***** **, *******, GA ****2 470-***-**** adyye0@r.postjobfree.com

Employment History

Emory Healthcare, Tucker, Georgia July 2023- Present Patient Access Associate- Call Center

● Answer incoming and make outgoing calls supporting over 50 Emory Healthcare locations

● Utilize EPIC EHR System and MyChart support

● Schedule new and established patient appointments and procedures

● Handle customer service inquiries and escalations Piedmont Healthcare, Conyers, Georgia June 2022 - June 2023 Patient Access Associate- Emergency Department

● Greet and Arrive Emergency Room patients

● Conduct registration via EPIC

● Scan patient photo identification and current medical insurance cards

● Verify active medical coverage

● Collect copays and coinsurance

● Serve as back up to PBX operators

● Deliver exceptional customer service and patient support Virtual Assistant (Remote) March 2021 - May 2022

Independent Contractor

● Answered emails and phone calls from customers and scheduled appointments

● Created content to post on the company’s social media channels

● Assisted small business owners with administrative projects, customer service, email management, and graphic design

Hawaii Island Community Health Center, Kailua-Kona, HI October 2017 - March 2021 Community Health Worker & Medical Insurance Enrollment Specialist

● Assisted community members and clinic patients with medical insurance enrollment during the Affordable Care Act open enrollment and with Medicaid enrollment year-round

● Conducted initial assessment and collected required documents

● Assisted clients in meeting deadlines, completing application process, securing new coverage, renewals and reinstated canceled coverages

● Provided information about community resources at community events and employer health fairs

● Managed CDC Diabetes Prevention Program, in which I served as the Lifestyle Coach

● Facilitated the 16-week Diabetes Prevention cohorts, and held weekly group coaching sessions and individual weekly coaching

● Updated the electronic medical records system with patient information.

● Facilitated weekly workshops via Zoom on self-care topics. Altres Staffing Agency, Kailua-Kona, Hawaii July 2017 - October 2017 Executive Assistant

● Completed a temporary position at Kona Community Hospital as the Executive Assistant to the Regional Chief Executive Officer and Executive Assistant to the Regional Director of Marketing, Community Relations & Strategic Planning.

● Performed confidential administrative and secretarial duties and provided support for the Senior Leadership team

● Assisted with community events and board meetings. Created brochures and other collateral for marketing and outreach efforts.

Benioff Children’s Hospital Foundation, Oakland, California April 1998 - April 2016 Director of Corporate & Community Campaigns

● Directed the annual Physician & Employee Giving campaigns, Corporate Workplace Giving, Community Fundraisers, and Corporate Volunteer programs.

● Directed the Children’s Miracle Network (CMN) national program representing the San Francisco Bay Area region’s fundraising efforts at cash registers with companies such as Costco, Walmart, Rite Aid, ReMax, Panda Express, Ace Hardware, Dairy Queen, etc.

● Managed 6 employees with an annual budget of $600,000. Our annual fundraising total was approximately $3,500,000

● Maintained a successful fundraising program for more than 20+ national corporate sponsors Education

University of Phoenix, Online 2005-2006

Business/Marketing Training

Berkeley City College, Berkeley, CA 1993-1994

Basic Education

Berkeley Adult School, Berkeley, CA 1992

General Education Diploma (GED)

References are available upon request.