Project Manager Scrum Master

Elaine B. Nguyen

**** ****** **. *******, ** ****7- 281-***-**** - *.********@*****.***

Objective f

An experienced project manager looking to obtain a senior level position within a company expecting to provide business value and new insights.

● SAFe Scrum Master Certified

● SAFe Release Train Engineer Certified

● PMP Certified

● Agile Methodology

● Waterfall Methodology

● Stakeholder Communications

● Analytics and Reporting

● Strategic Planning

● Financial Analysis

Professional Experience f

Sysco Corporation - Project Manager January 2021 - July 2023 Managed the Technology Quality Engineering program as the teams’ scrum master. The teams in the program consist of the platform group, architectural group, performance engineering group, and the enablement group.

● Coached the program and teams as they moved from a waterfall methodology to an agile methodology. Provided agile training sessions and refreshers for the entire program.

● Managed the end-to-end testing team for the major release of the newly improved delivery performance and omni-channel inventory management. By owning the E2E testing, the release saw a decrease in production defects, and became more of a proactive rather than reactive to defects.

● Strategized and collaboratively worked on the framework for a new global in-house center (GIC) being stood up in Hyderabad, India.

MI-GSO PCUBED - Technology Consultant February 2017- July 2020 Project: End User Solution Assets - Leading Oil & Gas Client - Scrum Master

● Assisted in the program’s pivot from a waterfall methodology to an agile methodology.

● Led the program’s first scrum team in deploying 40 digital signage endpoints across multiple buildings in 2 different states for the client.

● Participated in five Program Increments workshops that involved 2 Agile Release Trains that consisted of 12 scrum teams.

● Provided guidance to RTE’s when questions presented themselves as a subject matter expert on agile tools and reporting. Project: Unconventional Resources - Leading Oil & Gas Client - Project Manager

● Gathered and compiled weekly statuses from the workstream leads that will be delivered to key stakeholders and the leadership team.

● Ensured that the program’s roadmap was tracking accordingly and the team was delivering at key milestones.

● Established and oversaw status meetings among project team members and senior management and managed risks, issues, assumptions, dependencies and changes in project scope, schedule and costs Project: Information Risk Strategy Management - Leading Oil & Gas Client - Project Manager

● Delivered a process that would increase the organization's capability for quantifying risks by identifying the tool to be used and developed training materials.

● Worked closely with leadership, vendors, and SME on identifying and deploying the best solution for the organization.

● Created and maintained comprehensive project documentation, including preparation for stage gate reviews.

● Managed key stakeholders’ vision and priorities, client relationships and communication, with project team members.

Merrill Lynch - Project Manager November 2016 - February 2017 Managed the PMO for the Fixed Income, Currency, and Commodity portfolio. The portfolio consisted of at least 12 programs and 40 projects at a time.

● Ran program-wide weekly leadership meetings with the program managers that drove program cadence, ensured milestones were met, and addressed program and project dependencies and risks.

● Prepared and delivered the weekly status of the portfolio to the VP, who would review and use the status to socialize to key executives and stakeholders.

Paymetric - Project Manager July 2015 - September 2016 Paymetric provides an integrated and secure payment management, tokenization and data security solutions to Fortune 500 companies. Its end-to-end solution combines expertise in payment processes with ERP integration solutions to improve return on ePayment card acceptance, reduce barriers and scope of Payment Card Industry compliance.

● Managed and tracked multiple projects that were in different stages of the project life cycle at a time

● Collaborated with clients to ensure defined project scope aligns with client needs, managed proposed changes to scope.

● Designed and developed project plans and initiatives with client stakeholders and implementation team.

● Identified opportunities within the client’s work process where a Paymetric product can help their process flow.

● Coordinated and oversaw over 75 product deployments of Paymetric’s products onto the clients’ systems.

IBM - IT Consultant June 2010 - February 2015

Project: BI@IBM - Project Management Assistant

BI@IBM is IBM’s own Business Intelligence system. It provides a portfolio of powerful capabilities to deliver high value business intelligence and data analytics to IBM’s user communities via a function portal available on IBM’s intranet.

● Assisted in overseeing the deployment of 6 major releases between 2011-2014.

● Ensured a successful deployment and for audit purposes; was in charge of the Quality Assurance reviews throughout the development process.

● Managed the project’s $6.5 million annual budget for the past two years. This includes monthly forecasts and ensuring the team delivers to the clients’ needs and expectations, yet stays within the clients’ budget. Education f

Baylor University - Waco, TX August 2006 - May 2010 Bachelor of Business Administration in Management Information System Bachelor of Business Administration in Real Estate

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