Customer Service Assistant Manager
Resume:
Shakida Anthony
Crowley, TX 76036
********@*****.***
Professional Summary
Conscientious manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Believes exceptional customer service is essential to retail success. Extremely personable manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Skills Summary
● Detail-oriented
● Strategic thinker
● Skilled problem solver
● Motivated team player
● Goal-oriented
● Excellent customer service skills
● Staff training and development
● Personable
Work Experience
Walgreens, June 2009- April 2020
Asset Protection Partner
• Protect and enforce laws on an employer’s property
• Monitor alarms and closed-circuit TV (CCTV) cameras
• Control access for employees and visitors
• Conduct security checks over a specified area
• Write reports on what they observed while on duty
• Analyze Data to prevent Loss
• Teach and train new employees from Customer Service to Store managers on procedures and policies
Store Manager
● Cultivate a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
● Determine customer needs by asking relevant questions and listening actively to the responses
● Supervise operation of the store, including opening/closing/changing shifts, task delegation and scheduling team members
Anthony 2
● Supervise control of the store money including register count withdraws and deposit from the bank, armored car pickups, change orders, and bookkeeping
● Maintain established merchandising standards, including window, sales floor and promotional displays
● Interview job candidates and made staffing decisions
● Assign employees to specific duties to best meet the needs of the store
● Report to the district manager regarding all store and staff issues
● Share best practices for sales and customer service with other team members to help improve the store’s efficiency
Assistant Manager
● Interviewed job candidates and made staffing decisions
● Counted cash drawers and made bank deposits
● Instructed staff on appropriately handling difficult and complicated sales
● Assigned employees to specific duties to best meet the needs of the store
● Examined merchandise to verify that it was correctly priced and displayed
● Completed profit and loss performance reports
● Completed all point of sale opening and closing procedures, including counting the contents of the cash register
● Welcomed customers into the store and helped them locate items
● Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
District Secretary
● Carefully wrote down all phone messages and relayed them to the appropriate personnel
● Kept reception area clean and neat to give visitors a positive impression of the company
● Answered telephone inquiries from clients, vendors and the public
● Made travel arrangements for management and executive staff
● Wrote professional memorandum and letters for the region
● Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
● Assisted with event planning, including associated travel and logistical arrangements.
● Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Anthony 3
Walmart, 2001-2009
Assistant Manager
● Instructed staff on appropriately handling difficult and complicated sales
● Hired, trained and evaluated personnel in sales and marketing
● Examined merchandise to verify that it was correctly priced and displayed
● Planned budgets and authorized payments and merchandise returns
● Increased profits through effective sales training and troubleshooting profit loss areas
● Welcomed customers into the store and helped them locate items Loss Prevention Officer
● Circulated among customers and employees to preserve order and protect property
● Noted and followed up on any unusual behavior
● Maintained accurate and detailed logs of all events that occurred during each shift
● Prevented crimes through careful observation and investigation of suspicious and unusual behavior
● Examined purchase receipts verifying that each customer is leaving the store with only the merchandise they've purchased
Sales Associate
● Prepared merchandise for sales floor replenishment
● Directed individuals to merchandise locations
● Maintained neat and orderly product displays
● Accepted and processed returns
● Worked collaboratively in team environment
● Offered exceptional customer services
Education
Bastrop High School (Graduated)
Bastrop, Louisiana
University of Louisiana at Monroe (Some College Courses) Monroe, Louisiana
Northwestern State University (Some College Courses) Nachitoches, Louisiana
Professional Reference
Linda Sandler (District Manager)Direct Report Walgreens 817-***-****
Contact this candidate