REINHARD PATELS

**** *** ******** **** adyybf@r.postjobfree.com +1-561-***-****

Boynton Beach, FL 33437 http://www.linkedin.com/in/reinhardpatels

SUMMARY

Senior informatics and computer system expert and CSM and SAFe SM certified Scrum Master, SAFe RTE certified Release Train Engineer, as well as (among others SAFe SPC certified) organizational and team coach. Highly experienced in the international software development and IT industry as unit manager and project and program manager of customer projects and programs as well as process improvement projects – incl. coaching and training of teams and organizations for Agile and traditional processes as well as engineering methods, all in classes and in real project life and on the job.

Active Scrum Master but also Release Train Engineer, PO, quality manager, test manager, configuration manager, and requirement engineering management. Created, coordinated, coached and trained international teams and organizations (traditional, Lean and Agile) of teams and labs of 10+ teams and 120 - 1000 collaborators. Successful ISO 9001 certifications. Reached CMM - levels 4 with organizations.

AREAS OF EXPERTISE

Agile Coach / Trainer, Metrics

Project/Program Manager

Scrum (of Scrum) Master, PO

Product + Release Management

Teaching / Training

Risk Management

SMS / SCCM

VoIP / SIP

Telecommunication

SAFe RTE / SPC, IBM DAD

Scrum, Kanban, XP, (A/B)TDD

Process Improvement, Agile

Recover crisis projects

Requirements Manager

Object Oriented Development

UML

Hospital Systems

IT Networks / WPA-TKIP/AES

Test Manager

Quality Manager

ISO 9001 / CMM / PCI DSS

International Project Leadership

Establish new teams / locations

Intensive Inspection

Claim Management

ClearCase / ClearQuest, SAP

MS Office / MS Project / MAC

PROFESSIONAL EXPERIENCE

UST 06/2021 - now

Scrum Master, Release Train Engineer, Product Owner and Agile Coach/Trainer and Mentor

Proposal creation for clients. Building and managing teams, organization structures, projects/programs (in traditional form as well as in simple or scaled Agile-SAFe as Scrum Master, SPC and RTE) worldwide with the clients of various business domains. Managing worldwide Agile training, class creation and maintenance, partnerships with other Agile organizations (SAFe, IC Agile, Scrum Alliance, Kanban University, Scrum@Scale, …). Until now the client domains included worldwide banks and healthcare and -insurance organizations. Communication and collaboration culture (planning, tracking, dependencies, resolving impediments) established and improved. Concept elaboration, presentation and reporting also with executives.

Managed, coached and trained client Agile programs and teams (1-3 teams as Scrum Master at the same time incl. in the own program) – also bridging traditional and Agile structures.

Training and coaching (classes and on the job) of whole organizations (incl. UST) as well as special roles like other SMs, POs, RTEs and Program Management, Product Management, Business Owner.

Core group member to build and drive a central Agile Center of Practice for UST worldwide.

oIn this function coordination of worldwide Agile training, partnerships and certification activities in cooperation with the central training organization.

oCreation and maintenance of training classes

oCreation of an Agile Maturity Assessment tool for various targets (teams/organizations, roles)

Mindtree 2015 – 04/2021

Sr. Manager, Scrum Master, RTE, PM, ProgM, ProdM, Agile Coach, …

Building and managing teams, organization structures, projects/programs (particularly in simple and scaled Agile-SAFe as Scrum Master, RTE, and in general SPC) with the clients of various business domains. Scrum Master of 1-3 teams in parallel (incl. in own program). RTE of 1-2 programs in parallel. Incl. 1+ year engagements for large worldwide client organizations (e.g. departments of banks, airlines, entertainment) with 1000 – 20000 people, and 3+ months engagements with small organizations (e.g. App start-ups) with 20-100 people. Communication and collaboration culture (planning, tracking, dependencies, resolving impediments) established and improved. Concept elaboration {also to combine Agile with SAP for specific clients}, presentation and reporting incl. executives.

Trained and coached (classes and on the job) of whole organizations as well as special roles like other SMs. POs, RTEs and Program Management, Product Management, Business Owner.

Core group member to build a central Agile Center of Excellence for Mindtree USA and worldwide.

Built a proprietary Agile maturity assessment system (quick, rough overview, and detailed analysis). Adapted metrics to the individual situation (e.g. satisfaction surveys, cumulative flow diagrams, pipeline efficiency and lead/cycle times, defects in pipeline segment and field, typical Program Increment and Iteration/Sprint metrics, …), applied root cause analysis and similar techniques to continuous improvement.

Provided local and international support, best practice information, training and guidance to all kinds of companies and organizations on team and organization levels – either by replacing existing development and business processes, or by integrating the new approaches into existing structures.

This includes

Establishing, training and improving team structures using Agile methods (SAFe, Scrum, Kanban, XP, …) and coaching/consulting and training of whole organizations for an Agile transformation/improvement in the scope of proven Enterprise-wide approaches (e.g. SAFe) – incl. advisement about value stream identification, resource assignment and allocation.

Eliassen Group 2014 - 2015

Agile Consultant, RTE, SMTeam and Organizational Coach/Trainer and Mentor, RTE, SM

Building the SAFe Value Stream and Release Trains and managing the included teams and organization structures with the client (a leading Internet advertising / media company with 300 people worldwide) as overall SPC. Concept elaboration, presentation and reporting also with the executive and owners’ level. RTE and Scrum Master for the main program (100+ people internationally) incl. Agile/Scrum process transformation, integration and scaling to organizational/enterprise level.

Scrum Master (1-3 teams in parallel) in my own program but also others, and performed certain additional key roles (SoSM, PO…) in the clients’ organization while also training local successors as apprentices on the job to perform these roles after the client engagement.

Adapted metrics to the individual situation (e.g. satisfaction surveys, cumulative flow diagrams, lead/cycle times, defects in production and field, typical Program Increment and Iteration/Sprint metrics, …), applied root cause analysis and similar techniques to continuous improvement

Providing local and international support, best practice information, training and guidance to all kinds of companies and organizations, which plan to or are in progress of introducing Agile/Scrum principles on team and organization levels – either by replacing existing development and business processes, or by integrating the new approaches into existing structures.

This includes

Establishing and improving communication and collaboration culture (planning, tracking, managing dependencies, resolving impediments).

Creating, training and improving teams using Agile methods (SAFe, Scrum, Kanban) and coaching/consulting and training of whole organizations for an Agile transformation/improvement in the scope of proven Enterprise-wide approaches (e.g. SAFe) – incl. advisement about resource assignment and allocation.

Supporting Business for driving new features across the organization in the client’s domains of web advertisement, dynamic video creation, data warehouse and IT network incl. security and corresponding application development.

TradeStation 2014 – 2014

Technology Delivery Manager

Originally defined as “Release Train Engineer” (as in SAFe), but there were no Release Trains/Programs yet.

Definition and Improvement of the Business and Development processes and their implementation in the organization tool (Jira Agile) and the teams with the central TDM team. Drive new Stock Market app/system features and change requests through development (after working with Business and Product Management to achieve the appropriate maturity for development first) across various teams to Integration, Production and Productive Release. Coordinate with/train Scrum Masters, Product Owners, Product Management and Team Managers.

Defined the overall SDLC, role of the TDM, Sprint Planning, Demo/Review and Retrospective ceremonies.

Drove features incl. technical solution decisions mainly about IT network, test and productive server farms (focus on boosting the data transfer rates, corresponding server upgrades, data security) and corresponding front-end application development. Identified and addressed blocking issues of features “on hold”.

Coached the organization about the transfer from traditional methodologies to Agile and how to interpret the short external training they received (before I joined) to the daily business. Started continuous improvement.

Introduced the concept of Agile Programs (necessary for the scaled Agile approach like in SAFe).

Provided guidelines about team management in Jira and how to convert component-based teams to feature theme-based teams for better efficiency including decision making and resource allocation and tracking processes.

Educated and coached Scrum Masters and Teams about relative estimation, task definition and sprint planning.

Valtech Technologies/Solutions, Inc. 2011 - 2014

Sr. Agile Consultant, SM, PM, PO, Team and Organization Coach/Trainer and Mentor

Key player in Valtech’s core business: SW / HW development and IT solutions (incl. outsourced support for clients), consulting, coaching and training (classes and on the job) for traditional and Agile/Scrum process transformation, integration and scaling to organizational/enterprise level. Client Scrum Master and SAFe Certifications.

Incl. 1+ year engagements for large worldwide client organizations with 300 – 5000 people, and 3+ months engagements with small organizations with 10-100 people. Concept elaboration, presentation and reporting also with executives and with all levels of the organizations.

Using SAFe (among others), applying these frameworks to the client’s needs of scaled Agile approaches, performing also key roles (especially Scrum Master and also the RTE as the central communication, planning and tracking mediator between teams, business and IT units to create and maintain backlogs, handle dependencies and resolve impediments).

Built a proprietary Agile maturity assessment system (self-assessment and detailed analysis). Adapted metrics to the individual situation (e.g. satisfaction surveys, cumulative flow diagrams, lead/cycle times, defects in production and field, typical Program Increment and Iteration/Sprint metrics, …), applied root cause analysis and similar techniques to continuous improvement.

Built and managed teams, organization structures, projects/programs with the clients in various domains (bank, insurance, airline and associations, oil production and transport, HR systems, healthcare systems, energy, traffic, …). Provided local and international support incl. technical advice for application and IT feature development and decisions, best practice information, training and guidance to all kinds of companies and organizations planning especially an introduction of Agile/Scrum/Kanban principles – either by replacing existing development and business processes, or by integrating the new approaches into existing structures. Coaching and training (classes and on the job) of overall 3 programs and 100+ teams for Scrum, Kanban and Agile/scaling approaches (like SAFe).

This includes

Leading teams as Scrum Master, and programs as SAFe RTE.

Establishing, training and improving teams using Agile methods (SAFe, Scrum, Kanban, XP, …) and coaching/consulting and training of whole organizations for an Agile transformation/improvement in the scope of proven Enterprise-wide approaches (e.g. SAFe) – incl. advisement about resource assignment and allocation.

Dedicated Scrum Master training and certification inhouse and for clients.

Elaboration of concepts, plans, metrics and process definitions for transformation projects (like Enterprise-wide approaches based on SAFe – incl. mapping of framework concepts vs. existing and desired methods, roadmap/phase plans with entrance and acceptance criteria, training and apprentice/“shadowing” concepts, tool selection, implementation and usage plans, risk management, …).

Driving the definition, implementation and release of key features incl. IT network/security and corresponding applications in clients’ projects and programs.

All client engagements were for large organizations in various domains. So, all projects included key features for web applications, E-commerce, IT network and security, front-end applications in client/server architectures and much more.

Client coaching and training mostly combined with training of local successors for the time after the client engagement.

OFFICE DEPOT 2009 - 2010

Project Manager (traditional), IT, USA, Boca Raton, FL (2009 - 2010)

International retail chain for office material. IT creates and maintains networks for corporate and store business.

IT Project Manager.

Managed worldwide introduction of SMS / SCCM security patching systems incl. system upgrades. Coordinated international network security activities like monthly security patching, upgrades to WPA2-AES, restriction of admin rights and installation capabilities on workstations. Definition of global SW standards for a basic MAC image.

Managed successful PCI DSS certification incl. all corrective actions in network and applications.

Aligned the IT network requirements, infrastructure and security standards of 17 countries.

SIEMENS 1987 - 2009

After an initial phase as SW/HW engineer - became quickly a highly successful PM and process expert in all kinds of business and development process / engineering method improvement projects for projects/programs and whole country organizations (incl. waterfall, object-oriented, iterative/incremental like Agile/Scrum).

Program Manager for strategic and global solutions incl. business plan, resource management and requirements definition using SAP and other tools, development and deployment/release management across product lines and organizational structures.

Practical coaching, teaching and on-the-job advisement about these process changes/improvements for teams and management (up to CEOs) worldwide.

Head of central divisions - responsible for the successful ISO 9001 certifications and CMM-I assessments (up to level 4) and the coordination of all PM and process management activities (incl. training and coaching) of whole country organizations since 1990 - worldwide and especially in Austria, Switzerland and Portugal.

In addition to PM/QM being a combined Scrum Master, Coach and Trainer, coordinated both “worlds” (traditional and Agile) in one program or organization, led the daily scrums, prioritized day to day project operations, planned each Iteration/Sprint in respect to Objectives, Development, Testing, Implementation and Maintenance. Agile/Scrum experience as coach and trainer with several units since 2003.

Served additionally as PM and Scrum Master on multiple distributed teams and teams with out-sourced resources.

Managed full project lifecycle incl. Agile Scrum methodology and combined/synchronized it with more waterfall-oriented processes of large network/server solutions.

Program Manager, Siemens COM / Enterprise USA, Boca Raton, FL (2006 - 2009)

Communications solutions for large, medium and small enterprises

Managed HiPath8000 VoIP SIP softswitch and network solution projects and gateway development, coordination of switch, phone and application product management, development and release teams across the solution lines. Support of quality audits.

Aligned the project and milestone plans of 4 different, international business units for the solution goals.

Drove the feature definition and implementation across the solution(s) incl. web applications, customer ordering systems (E-Commerce), IT network configurations and security, voice, data, video network protocols (incl. synchronization with other key players in the world market), client/server structures and corresponding front-end applications, test automation, maintenance portals, …

Coordinated the technical corrections and sustaining (incl. testing / release with 12 engineers) across the same 4 business units to support the newest and the last two released solution versions.

Coached and trained the international Agile teams (application and phone FW development – 9-20 teams) in the otherwise traditional program – incl. performing the role as Scrum Master for up to 3 of them.

Planned and reached the quality and milestone goals of two major switch solutions and one crisis gateway solution. All successfully released. LoadRunner, WinRunner, TestDirector, Rational Performance Tester

Two successful ISO 9001 re-certifications.

Group Leader, Project Manager and Test Manager, (Siemens PSE), Vienna, Austria (2004 - 2006)

Development and production of electric and electronic systems including software

Coordinator and Team Lead to create and train development and test support teams and labs in China for

HiPath8000 switch solutions of Siemens COM in Boca Raton. Line Manager for development group of central license management for complete product family. Remote consultant for MED.

Created team of 60 new collaborators in China, 30 development, 30 test, and integrated them in overall solutions.

Established full test lab in Nanjing in China. LoadRunner, WinRunner, TestDirector, Performance Tester.

Led 30 new team members to Florida to organize onsite training and direct support to US colleagues. Organized quarters and transport on site.

Introduced Agile to pilot teams incl. coaching and training.

Led ten collaborators in Vienna and Bucharest as development unit and established central license management for all Siemens Enterprise products. Took over as huge crisis project.

Requirements Engineering Manager and Project Manager, Siemens MED, Malvern, PA (2003 - 2004)

Medical products and medical services for hospitals, physicians, image centers, healthcare centers for therapy and rehabilitation

Managed requirement engineering of SMS HS Soarian Financials including how to define requirements, creation of processes to manage all different kinds of requirements.

Established central requirements engineering process for three business units.

Directed two teams of requirement engineers for customer requirements and technical requirements to define and verify two successful major releases..

Based on the previously used Rapid Prototyping approach and some pilots using XP start of the introduction of the general Agile concepts and mindset. Working with external experts (like Rational – with already existing relationships regarding OO development and UML) to establish training modules and pilot concepts.

Did first Agile introduction and role specific trainings and coaching sessions with pilot teams and interested management.

Siemens PSE, Vienna, Austria

Project Manager, Lake Mary, FL (2002 - 2003)

Group Leader, Project Manager, Quality Manager, Vienna, Austria (2000 - 2002)

Project Manager, Quality Manager, Zurich, Switzerland (1995 - 1999)

Group Leader, Project Manager, Quality Manager, Lisbon, Portugal (1993 - 1995)

Coordination and Line Management for telecommunication projects in Portugal, Switzerland, USA and Austria with up to 120 collaborators. Established, maintained and improved quality management systems in these countries. Expert / coach for intensive inspections, risk management, OO development.

Led 31 European colleagues and successfully supported projects on site in Lake Mary, FL.

Managed development and successful release of telecommunication Triple-Play solution for Siemens ICN in Lake Mary, FL, Voice, Data and Video / TV provided by one central system.

Achieved superior quality of project deliverables with own team in Austria for Siemens Carrier telecommunication branch. Led to business contacts in Lake Mary, FL.

Saved major crisis project with over 120 collaborators in Austria for Siemens Switzerland while being delegated to Siemens Switzerland.

CMM Level 4 achieved at Siemens Austria and Siemens Switzerland, successful first ISO 9001 certification and following re-certifications in Austria, Portugal and Switzerland.

Successful introduction, training and practice of intensive inspections and risk management.

Created "aggregation" definitions in Unified Modeling Language, UML with Rational team of Grady Booch, James Rumbaugh and Ivar Jacobson.

EDUCATION

Diplom-Ingenieur (Dipl.-Ing) of Informatics (MS) - Technical University, Vienna, Austria

Bachelor in Psychology (BS) - University of Vienna, Vienna, Austria

University of Economics, Vienna, Austria : Lectures on Sales / Marketing

Technical University, Vienna, Austria : Additional Lectures in Technical Physics

Management, Project and Program Management : Siemens International

Certificated Auditor for ISO900x, SEI-CMM Including Follow-Up Practice : OEQS Vienna, Austria

Certified Scrum Master : Scrum Alliance

SAFe Program Consultant (SPC) : Scaled Agile Academy

Scrum@Scale : Scrum,org, Scrum@Scale

Kanban Management Professional (KMP) : Kanban University

LANGUAGE SKILLS

German • English • Portuguese • Spanish

TECHNICAL SKILLS

Operating Systems:

Unix, Windows, Linux, BS2000, Amboss, VMS, OS/400 (AS/400, now IBM System i), …

Program Languages:

C++, C, C#, Java, ADA, Pascal, Cobol, Fortran, …

Development Environment and Tools:

Rally, JIRA, TFS, VersionOne, AgileCraft, Rational Rose, ClearCase, Caliber, Confluence, CVS, DOCAT, FEKAT, IMS, all MS products

Database:

Oracle, Informix, …

Test Tools:

LoadRunner, WinRunner, Test Director (Quality Center), Performance Tester, …

Business Solutions:

SAP, BRMS (various mainly proprietary systems for insurance claims, HR rules, IT security rules incl. Active Directory, …)

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