Customer Service Quality Assurance

Bernard Davidson

**** ***** *** ********, ** ****8 Phone 678-***-**** ************@*****.***

PROFILE:

Dependable, self-motivated, and hardworking Line Manager with more than ten years of experience in the distribution industry. Possess excellent skills in quality assurance, distribution preparedness, and data management. Proven ability as a decisive team player with great customer service skills.

SKILLS SET:

Leadership

Training

Customer Service

Communications

Analytical

Mechanical

EMPLOYMENT HISTORY:

HI-TECH FASTENER CORPORATION, Lawrenceville, GA.

Line Manager (02/2015 to 03/2020)

● Maintained Quality Assurance measures to ensure safety compliance with organizational procedures and Occupational Safety and Health Administration

(OSHA) guidelines for all employees

● Provided direct supervision of 16 employees and ensured compliance with policy and processes

● Served as a liaison between employees and upper management

● Trained and supported new hires

● Cross-trained employees to ensure job rotation and minimize production coverage gaps

● Communicated effectively with team to ensure understanding of functional and organizational goals

● Evaluated overall team and individual performance to ensure productivity and excellent customer service

● Performed inspection of materials and products to ensure quality standards

● Tracked orders for shipping and receiving

● Maintained accurate records for a diverse inventory Line Assistant (07/2007 to 02/2015)

● Operated machinery in a safe manner and monitored mechanical equipment to ensure efficiency

● Utilized good customer service skills - assisted customers with complaints and resolved issues

● Managed logistics for retail distribution - pulled orders for shipping and receiving EDUCATION:

High School Diploma, Madison High School, Madison, Ohio May 1982

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