Milda L. Thomas

***** ****** ****** *****

C: 513-***-**** adyy6f@r.postjobfree.com

BILINGUAL ENGLISH/ SPANISH

SUMMARY: Dedicated self-starter with good communication & organizational skills.

Successfully interacted with customers, vendors, production, sales, and management.

COMPUTERS: Proficient with MS/DOS and various Windows operating systems; MS Word, MS Excel, Outlook, Act, Data Entry, and various call management applications. EXPERIENCE:

2023 - 2023 Dearborn County Indiana - Administrator Assistant Paid all Invoices

Update System for New Hire

Assist People to the correct Location

Answered Phone

2013 DSV Air & Sea – Logistics Coordinator

● Invoicing Shipping Orders

● Data Entry

● Document Preparer

2011 - 2012 UnitedHealth Group -Administrative Support Services

• Call English / Spanish Study Participants and obtain answers regarding current health status.

● Document Study Participant’s information.

● Help out on Project, Letter Templates, Welcome Packets, UPS Shipments, Certificates and Excel Spreadsheet updates.

2008 - 2011 Fifth Third Bank - Processor/Closer

● Accurately process applications.

● Communicate with the field to gather information needed to complete process.

● Assist underwriters with additional information and clarifications.

● Assist other processors & closers with their work.

● Handle escalated issues and rushes sent to me from manager.

● Give average number of total deals processed & closed in a month.

● 677 Closed deals per month.

● 500 Processed deals per month.

2007 Resolve Staffing - Staffing Coordinator

● Extensive public relations work, dealing with all levels of employment.

● Self-motivated; able to organize, analyze and meet operational deadlines.

● Respond well in high-pressure atmosphere.

● Capable of handling a diversity of responsibilities simultaneously. 2006 Cashland / Cash America Corp. - Credit Collector

● Telephone collections of past due accounts.

● Informed customers in regard to their account status and payment options.

● Related typing and data entry.

● Successfully collected 100% of assigned accounts. 1994 – 2005 Wang Global / QualxServ, Tewksbury, MA - Project Manager

● Dealing with different accounts, billing the calls, putting spreadsheets together to send to the District Office.

● Communicate with clients, field engineers, and managers to ensure customer satisfaction.

● Prioritize contracted service escalation agreements for various clients, while ensuring products were delivered within the contracted status time with logistics.

● Provide reports for upper management on a daily basis.

● Train new personnel.

EDUCATION:

Adult Learning Center, Lawrence, MA: 1998 – 1999

Certificate received in Personal Computers / Business Skills

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