Supply Chain Customer Service

RAHEEL JAVADIA

Address: Flat no. A ***, Block A, Sana Trace, Garden West, Karachi, Pakistan

· Phone +923**-*******

Email: adyy66@r.postjobfree.com

Self-motivated, proactive Supply Chain Manager/Procurement with proven ability to adapt and leverage fresh perspectives and breakthrough ideas to solve problems, improve processes and drive solutions. Possesses a thorough understanding of Account Management, Retail & Distribution Operations combine to increase efficiency and enhance both supplier and customer relationships.

EXPERIENCE

JULY-2021 – TILL DATE

MANAGER SUPPLY CHAIN, the hijab co.

Direct the activities of all functions involved in the purchasing, planning, warehousing and control of materials from the receipt of forecasting replenishment needs to the delivery of the finished product into finished goods inventory and delivery of products to customer(s).

Develop strategic plans to improve productivity, quality, and efficiency of supply chain.

Develop strategies, policies, procedures, and overall team to optimize value of the entire department.

Maintain compliance with all regulatory requirements and ethical standards related to procurement.

Participate in existing and new product planning processes to assure timely acquisition of materials to support product launches.

Develop and manage quarterly and yearly departmental budgets.

Keep detailed records, generate reports and develop presentations to help management understand the logistics perspective.

Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery and returns on product.

Understand accounting, legal documents and build lasting relationships as they increase efficiency and focus on warehouse optimisation

FEBRUARY-2020 – JUNE-2021

SENIOR OPERATION EXECUTIVE, the hijab co.

Monitor and check on the performance of the operations of both internal service providers and external service providers

To contribute to ensuring a conducive, collaborative and productive work environment for their department.

Monitor every performance metrics, they should receive and respond to it

Build and put in place processes and procedures to improve daily company operations.

Communicate with the operation and management team to prepare an efficiently executed operations strategy.

To assist in developing long term plans to achieve the goals and objectives which are already set.

Led executive for the daily operations of organizing and facilitating team members, assuring on time daily delivery of goods, processing of checks.

Monitor and check daily orders and shipments both internal and external

OCTOBER-2019– NOVEMBER-2020

CUSTOMER SUPPORT EXECUTIVE, United bank limited (ubl).

Coordinated with customers and obtained personal financial information and interpreted available services.

Introduced new deposit accounts and accepted loan applications.

Handled customer questions and scrutinized account errors.

Coordinated with bank teller for deposit.

Aided customer in filling loan applications and obtained credit records.

Carried out wire transfers of funds.

AUGUST-2018 – NOVEMBER-2018

CUSTOMER SUPPORT EXECUTIVE, network online compnay (N.O.C).

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

placed and fixed in the printers for printing.

EDUCATION

PRESENT

BECHOLAR IN BUSINESS ADMISTRATION, kasbit university

Supply Chain Management

2018

INTERMIDATE IN COMMCERCE, guard public college

2016

MATRICULATION IN COMPUTER SCINCE, noble grammar school

SKILLS

Team Management

Inventory Management

Supply Chain Management

Negotiation

Microsoft office

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