Administrative Assistant Call Center

Jeff Kneeland

Ph# 310-***-****

Email: *************@*****.***

*Objective:

Advancement to a position that will utilize my skills and qualifications as well as fulfillment of my personal goals.

*Employment History:

EXL Health

New York, NY

Title: Call Center Representative

February 2022 to Current

Duties:

Responsible for contacting Medicare to obtain COB (coordination of benefit) information for patients which included ESRD and any dialysis information that applies.

Also assisted on special project(s) such as Urology patient (past due) collection account assistance for Urology Associates of Colorado.

ADS (Advanced Diabetes Supply, Inc.)

Carlsbad, CA

Title: TB Reorder Rep/Patient Assistance

July 2021 to Current

Duties:

Responsible for assisting diabetes patients with supply reorder, physician prescription assistance, medical record & authorization assistance. Also assisting various healthcare provider & medical offices with patient order status and processing.

Hope 4 Cancer Treatment Centers, Inc.

San Diego, CA.

Title: Admissions Specialist

February 2019 to July 2021

Duties:

Responsible for assisting current and prospective Cancer (and other medical conditions) with treatment booking at the 2 medical facilities located in Mexico. Also assisting the treatment center's treatment coordinators with medical record retrieval for physician review and physician phone-consultation scheduling.

University of California Irvine –Medical Center

Orange, CA.

Title: Administrative Assistant II

November 1997 to December 2018

Maintaining and balancing all Research accounts also responsible for all Research department "purchases" utilizing Grant, Research and "Gift" funds. Booking, reserving and processing all reimbursements for physicians for all travel expenses, the (monthly) reconciliation of the department’s financial ledgers, as well as ordering all lab supplies and equipment for the Research Lab technicians and private investigators.

Title: UCI- Administrative Assistant II/ Psychiatry Research

The Administrative Assistant- Dr. Steven G.

Potkin, M.D. (Head of Psychiatry Research Department)

Assisted the department research psychiatrists -(Dr.'s: Potkin, Alva, Bera, Thai & Carreon) as well as the department research coordinators with general (daily) administrative tasks, the input and processing of the research patient's ''SAE'' (Serious Adverse Effect) reports, patient payment reports, in-patient ''bed day'' reports, daily patient schedule and patient taxi-voucher reports. Also the dictation and submission of the minutes from the department's weekly Tech Meeting, and maintaining & ordering of department supplies as well as incoming faxes and mail. In 2005 promoted to the Psychiatry Business Office where duties included (monthly) financial-ledger reconciliation and other administrative related tasks for the business office.

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