Customer Service Call Center

ROYCE CUTRER

*** **** ******, ***. **** Los Angeles, CA 90014

562-***-**** ********@*****.***

SKILLS & QUALIFICATIONS

Exceptional customer service skills due to an outgoing personality and a drive to help people

Strong interpersonal and teamwork skills resulting in successful communication with co-workers and clients

Technically proficient in using Microsoft Office applications and internet search engines

Self-motivated, enthusiastic, and able to complete tasks and take on new challenges with little supervision

Well equipped for fast-paced high demand enviornments due to solid multi-tasking and problem solving skills

Excellent written and verbal communication skills

PERTINENT EXPERIENCE

Customer Service/Call Center Representative

Successfully manage medium call volume from inbound phone traffic

Thoughtfully engage with customers, listen and uncover their needs, and make recommendations that both satisfy the customer and maximize revenue for employer

Conduct a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer centric product solutions

Provide the highest level of customer service while hitting benchmarks and building a loyal customer base

Achieve member engagement standards by following the established departmental policies and procedures

Respond to customer complaints in a professional manner and to resolve objections in accordance with established guidelines

Caregiver

Provide trusted companionship and mental stimulation by escorting clients on excursions and conversing with them throughout the day

Perform housekeeping duties, such as cleaning, washing clothes and dishes and running errands as needed.

Ensure that the client’s nutritional and wellness needs are being met and providing meal planning, meal preparation, grocery shopping

Accompany client’s to and from meeting, and doctor’s appointments to ensure their safe travel

Maintain careful records of any physical, emotional, or mental changes a client exhibits to anticipate and prevent mental or physical harm or ailment

EMPLOYMENT HISTORY

Call Center Customer Service Representative January 2020 to Present

Papa Pals, Remote

Caregiver September 2019 to Present

Dynamic Home Care

Caregiver July 2018 to September 2019

Randelson Household, Los Angeles, CA

Head Cook September 2011 to January 2017

Walker’s Board and Care, Los Angeles, CA

Cook September 2006 to July 2011

Agnes Scott College, Decatur, GA

Travel Agent February 2000 to August 2006

Platinum Promotions, Torrance, CA

EDUCATION & CERTIFICATIONS

Caregiving Training, Pace Los Angeles, CA Certificate

CPR/First Aid/AED, Pace Los Angeles, CA Certificate

Travel & Trade Career Institute, Long Beach, CA Diploma

Universal Studios, Los Angeles, CA Train the Trainer Certificate

Long Beach Schools for Adults, Long Beach, CA High School Diploma

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