LaKesha Williams

Rock Hill, SC *****

adyxtr@r.postjobfree.com

+1-704-***-****

Work Experience

Small Business Owner

**** ** *******

Massage Therapist LMBT #8308

● Responsible for hiring contract employees, scheduling events, purchasing of inventory

● Responsible for marketing, client scheduling, client intake process, providing quality services

● Educate clients on proper wellness techniques, help promote positive wellness plans, introduce new modalities related to clients requested services and maintain a positive enivornment Senior Account Manager

Citi Financial

2008 to 2010

Responsible for identifying address early and late stage collections requirements for a portfolio or group of portfolios

● Responsible for activities across of all stages of collection operations including outbound & inbound collections, skip tracing, loss mitigation and recovery

● Evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals

● Collaborate with other departments (e.g., Risk, Finance) to develop and oversee processes to achieve portfolio loss and expense objectives

● Manage, implement, and recommend delinquency strategies, utilize advanced negotiation skills to resolve delinquency issues

● Utilize computer software to code/document calls, analyze customer problems, and resolve basic issues

● Utilize all available tools and technology to influence customer behavior with established procedures

● Research and locate clients, skip tracing, and develop external contacts.

● Increase opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies.

● Responsible for training and sharing knowledge with less experienced collectors

● Usage of clear procedures and instructions to make complex decisions among alternative choices of action

Collector 1

Wells Fargo Home Mortgage

2005 to 2007

Handled Early and Late Stage (PRIME, DACC, SUBPRIME, F/C, BANKRUPTCY)

● Provided financial counseling and advisement to homeowners

● Educate mortgagors' on short sale, deed in lieu, refinancing options, and account activity

● Handled 60-150 inbound calls daily providing evaluation of mortgagors' financial hardships, negotiation terms and conditions for possible repayment, and make referrals to outside borrowing and counseling agencies

● Worked closely with HUD, FHA, VA loans

● Assisted the Facility Leadership in planning and implementing new policies and procedures

● Leader of (Special Handling Team) which assisted homeowners that were affected by natural disasters Account Receivable/Payable Clerk

ArchWireless Communications

2002 to 2004

Process Accounts Payable/Receivables; a high volume of invoicing from 150-300 per month

● Match checks for invoice payments, and general ledger coding

● Responsible for estimate and order entry for jobs for new and current customers including cost, revenue, and billing requirements.

● Utilize AS400/SAP/Excel program systems for coding accounts and documenting accounts

● Performed administrative and executive assistant duties, such as answering phone, preparing documents using fax machine, copier, basic mathematical skills and light mail clerk duties Education

NC--School of Massage Therapy - Charlotte, NC

June 2012

Bachelors of Arts in Criminal Justice/Sociology

Johnson C. Smith University - Charlotte, NC

May 2002

Skills

• FINANCE (3 years)

• TRAINING (3 years)

• CODING (3 years)

• BUDGET (Less than 1 year)

• CASH (Less than 1 year)

• Accounts payable

• Microsoft Excel

• SAP

• Fair Housing Regulations

• General Ledger Accounting

• Financial Analysis

• Risk Management

• Account Reconciliation

• Office Management

Certifications and Licenses

Massage Therapy License

Additional Information

Competencies

● Time Management

● Budget & Finance Techniques

● Excellent Communication Skills

● Microsoft Applications/Lexis Nexis

● Risk Management/Financial Consulting

● Problem Resolution

● Coding Invoices

● Team Building Projects

● Training and Development

● Organizational Skills

● Cash Handling/Payment Processing

● Client/Vendor Relations

Summary of Qualifications

Account Management Professional with a comprehensive background in Finance including accounts receivable, accounts receivable, commercial collections, residential collections, retention, conflict resolution, customer service, evaluations and assessments. Skilled in developing delinquency strategies and implementing State/Federal regulation practices. Experienced in collaborating with Senior Management in conducting financial analyst strategy planning to support corporate goals.

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