Troy Lincoln Gibson

**** * **** ***, *** #*

Glendale, AZ 85301

Phone:605-***-**** / Email: adyxtl@r.postjobfree.com

-QUALIFICATIONS SUMMARY-

A proven professional with strong communication skills, dedication, and trustworthiness. Over twenty years of experience in the customer service field. Possess a well-organized approach, broad knowledge, and extensive experience. Fast learner, quick to apply newly acquired knowledge under minimal training.

-CORE COMPETENCIES-

Friendly and positive team player who enjoys working in a challenging and professional work environment

Excellent interpersonal skills including telephone etiquette and the ability to communicate effectively with all levels of staff while maintaining diplomacy and confidentiality.

-PROFESSIONAL EXPERIENCE-

05/2020-08/2022 Pony Express Cafe (Cook)

Send installation emails to installers for phone system installation. Assist customers in porting over their phone numbers from their current phone provider to our company. Submit applications

to our lending partner companies (Ascentium, Balboa, Tandem) for customers to see if they qualify for leasing of equipment. Notify the Lender and our Billing Department when an account is ready to be funded.

Supervise the team of any tasks needed to be completed.

08/2017-04/2020 Nutrition One (Driver)

Bag and pack lunches for schools’ breakfast and lunch would then check log book and gather food for my route load the van have manager double check and sign off then would begin to make deliveries.

01/2012-07/2017 Swire Coca-Cola (Machine Operator)

Operated and managed can DE palletizer, and inspected cans to make sure they are not damaged as they move along the conveyor belt. Removed damaged products and did maintenance of the machines.

08/2007-12/2011 General Electric (Customer Service)

Took incoming calls from customers about their General Electric appliances, listened intently to the clients and to their issues with their appliances then tried to troubleshoot with them over the phone to try and solve the problem. If the troubleshooting technique did not work then we would set up for a certified GE technician to make a house call for service repairs

01/2004-08/2007 Nationwide Credit (Collector)

Collected payments for Wachovia and Providian credit card holders. Attempted to collect the balance in full (BIF) and then set up payment arrangements for customers to pay a monthly balance, and in certain cases, if the client qualified, we would offer them a settlement buyout contract and close their accounts.

12/2000-12/2003 Telespectrum (Customer Service)

Took incoming calls for Qwest clients regarding their phone or internet bills. Answered any questions the customers had pertaining to their bill then tried to upsell a bundle package that might be suitable and cost-effective to the client.

09/1998-11/2000 NCB Collections (Collector)

Collected payments for Bank of America credit cards on past due accounts worked with consumers with payment arrangements and resolved account debts.

EDUCATION:

1995-1998 South Mountain High School (Phoenix, Arizona)