Pharmacy Technician Customer Care
Resume:
Magdalena Hill
Santee, CA 92071
*************@*****.***
PROFESSIONAL SUMMARY
Friendly and reliable individual seeking a new career in the field of healthcare. Good communicator that enjoys helping others with more than twenty years of experience in pharmacy and customer care. Great attention to detail, adept at multitasking with accuracy and efficiency, hard-working and task-oriented, and excels working within a team and/or independently.
PROFESSIONAL EXPERIENCE
Scripps Mercy Ambulatory Pharmacy
Certified Pharmacy Technician Present
●Performing pharmacy technician duties under the supervision of registered pharmacists.
●Providing appropriate support, based on the assigned patient care setting, for the safe management, processing, distribution, authorization, billing, receiving, stocking, and packaging of prescription, prescription medications and over the counter products.
●Processing refill authorizations, processing and obtaining prior authorizations, obtaining patient medication history, processing and billing prescriptions, contacting insurance for patient coverage and prior authorizations.
●May also pull, fill, mix and label medications, receive, stock and manage medication inventory and completed sales transaction for prescriptions and over the counter medications.
●Assisting in our Meds-to-Beds service, delivering prescriptions to the bedside in the hospital.
Rite-Aid Pharmacy 2001-2022
Lead Certified Pharmacy Technician 2004-2022
●Swiftly and accurately calculate prescription dosages, dispense medications, type and prepare labels and count and fill prescriptions for approval by the pharmacist.
●Use pharmacy’s proprietary computer programs to access prescription information including patient and prescriber data, drug selection, prescription interpretation, insurance coverage and approval, and insurance billing.
●Research and resolve dosage conflicts, potentially harmful drug interactions, and insurance coverage issues while ensuring patient safety and wellness by conveying important information.
●Address customer concerns and build customer loyalty while providing professional service.
●Work alongside licensed pharmacists and pharmacy technicians to provide excellent teamwork and service within a high-volume retail setting.
●Weekly assessments of pharmacy inventory, predicting and placing orders for out of stock medications.
●Remain current with changes in policy and drug information by completing monthly CBT’s (computer based training).
RELATED SKILLS AND EXPERIENCE
●Annual pharmacy technician license renewal entailing approved OSHA and corporate procedures and requirements via computer-based training.
●Daily Covid testing, billing, and vaccine prep.
●Experienced with pharmacy related software such as NexGen, ScripDrop, and Quest Diagnostics.
●Extensive knowledge of medication terminology and uses, both common and rare, and potentially dangerous drug interactions.
●Familiar with Health insurance and Medicare/Medicaid procedures and coverages.
●Experience processing and disposing of hazardous waste materials related to pharmacy products.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate