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Human Resources Customer Service

Location:
Oakley, CA
Posted:
August 14, 2023

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Resume:

KANDYCE MARIE JONES-OLSON

Oakley, CA ***** adyxpr@r.postjobfree.com 408-***-****

ASSISTANT MANAGER • SHIFT SUPERVISOR

PROFESSIONAL PROFILE

Goal-oriented, passionate professional committed to bringing 5 years of well-accomplished experience managing and operating a small fitness center. Equipped with strong business acumen, skillful in navigating the unique challenges of the fitness industry to facilitate growth and success. Possess the ability to multi-task complex duties brought about by the nature of business administration and management. Demonstrate dynamic interpersonal skills by initiating positive stakeholder engagements, lifting staff morale, and establishing strong industry networks. AREAS OF EXPERTISE

Project Management

Program Management

People Management

Business Administration

Finance & Budgeting

Bookkeeping

Human Resources

Customer Service

Team Building

Problem-Solving

Excellent Communication Skills

Strong Organizational Skills

Leadership & Coordination

Cultural Awareness & Sensitivity

Attention to Detail

PROFESSIONAL EXPERIENCE

Chief Executive Officer (CEO) Jul 2018 – Present

BARREbeat Fitness Brentwood, CA

• Establish and operate a fitness center, deploying flexible business practices to grow the facility from scratch.

• Serve as the lead instructor by implementing class outlines, leveraging passion in dance, music, and physical health to provide well-rounded instructional sessions to members while helping others meet their fitness needs.

• Supervise up to 15 employees, delegating tasks to improve operational efficiency and maintain the quality of services while growing monthly membership from 20 to 150 active clients.

• Develop an online platform to continuously provide services and generate income during the pandemic shutdown.

• Manage human resources by interviewing applicants, selecting prospective new hires, organizing training sessions for the incoming staff, organizing schedules, and handling biweekly payroll.

• Study the retail and marketing aspects of running the facility to set monthly sales goals and develop versatile action plans to meet key performance indicators.

• Research customer preference and availability within the location to design targeted advertising strategies and bring in new monthly members.

• Deliver consistent excellent services such as fitness retreats, challenges, and programs to maintain memberships, achieving the Best of Brentwood Award every year since 2018 in various categories, including Best Fitness Studio and Best Fitness Instructor.

Independent Contractor/Consultant Month 2006 – Month 2018 Google/Medifit/Tessera/24 Hour Fitness/Orangetheory Fitness San Jose, CA

• Designed individual/group curriculum to refine the fitness and dance programs of major corporate firms such as Google, Medifit, Tessera, 24 Hour Fitness, and Orangetheory Fitness.

• Initiated proactive talks with clients to identify fitness concerns and develop programs based on needs and expectations.

• Delivered consistent exemplary program management and customer services to meet monthly corporate goals, gaining recognition as Medifit’s Spotlight Trainer of the Month. EDUCATION

Bachelor of Science in Kinesiology – Exercise and Fitness San Jose State University San Jose, CA

CERTIFICATIONS

Barre Fitness Certification

BodyBarre, LLC

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint) Social Media (Facebook Instagram) Canva Online Advertisements



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