Customer Service Medical Billing

AURORA BUNA

619-***-**** **.*******@*****.*** Aurora Buna LinkedIn

Profile

Recent graduate with an Associates in Medical Billing and Coding. Seeking to transition into a Medical Customer Service position allowing me to utilize my exceptional communication, interpersonal, and customer service skills to enhance customer experience and engagement. Trained in Medical Billing and Coding with knowledge in medical/insurance terminology, HIPPA regulations, and medical office procedures. Seeking a position where I can apply my strong leadership, multi-tasking, and organizational skills to increase productivity and meet the goals and objectives of the company. Skills

Medical / Insurance Terminology ICD-10 CPT Scheduling HIPAA Data Entry CMS 1500 Form Medical Office Administration EOB Accounts Receivable Excellent listener Strong customer service Detailed Dependable Organized Medi-soft Certified Efficient Excellent Time Management Problem Solving Skills Education

ASSOCIATE DEGREE MEDICAL BILLING AND CODING 2023 LAURUS COLLEGE/SANTA MARIA, CA

Related coursework: Medical Terminology, Diagnosis Coding, Supplies and Procedural Coding, Health Insurance, Electronic Medical Billing, Medial Field Overview, Medial Front Office, Medical Billing Processes, Medical Office Functions, CPT (Current Procedural Coding) and ICD-10 (Diagnostic Coding) Guidelines, HIPPA Rules, Completion of CMS-1500 Claim Form, Appeals Letters, and Denial Letters HIGH SCHOOL DIPLOMA MONTGOMERY ADULT SCHOOL

Experience

CASHIER HOBBY LOBBY AUGUST 2019 - PRESENT

• Provide fast and friendly check-out service with excellent customer services.

• Help customers locate and select appropriate merchandise throughout the store.

• Manage store appearance, including merchandising, displays, signage, and cleanliness. SHIFT LEADER WALGREENS CO. AUGUST 2004 – APRIL 2019

• Assisted customers to locate and select appropriate merchandise throughout the store.

• Learned roles of other departments to provide coverage and keep the store operational.

• Moderated floor disputes, protected business assets, and resolved customer service issues.

• Worked closely with upper management, merchandisers, vendors, and sales associates to formulate and build store brands and strategies.

STORE MANAGER FOREVER 21 CO. FEBURARY 1998 – AUGUST 2004 Started as a sales associate, then transitioned to maintaining store appearance, worked closely with upper management and other associates. Received guidance and training for next level positions.

• Provided coverage in other departments, merchandised and pricing, and kept the store operational.

• Protected business assets, payroll, banking and resolved customer service issues.

• Hired new sales associates, lead a merchandiser role, attended regional meetings, and hosted store meetings team.

• Built training and trust with upper management and sales associates to formulate store brands and strategies.