Resume of: Jason R. Kreutzer

adyxpe@r.postjobfree.com

SKILLS

• Network / OS Troubleshooting

• Data Entry

• Data Restoration

• Microsoft Office

• System Backup & Recovery

• Excellent Organizational Skills

• Computer Proficiency

• Strong Customer Relation Skills

• Hardware Installation / Configuration

• Desktop Support

EXPERIENCE:

Company3 04/2020 - Present

Desktop Admin / Onsite Desktop Support Tier 2

Absorbed by Company3 after the Deluxe and Creative Services split, managed and ran my own site.

Job duties entail Engineering (work with production machines/edit bays) Infrastructure (onboarding, offboarding creating user/email accounts) prioritizing asset management for all company assets, PC and Mac (JAMF). Utilizing Microsoft 365 Admin Center, applying Microsoft Office 365 licenses and other MS licensed software and implement MS Endpoint and Azure A.D cloud services. Most everything listed under Deluxe Entertainment continued as part of my daily work schedule under Company3.

Deluxe Entertainment Services Group: 11/2017 - 04/2020

Onsite Desktop Support Tier 2

Windows 7 to 10 migrations and worked with MDT and SCCM. Patch network ports and configured

Cisco and Comdial (Nortel Phones). Utilized Cisco Unified Communications Manager and Cisco Unity Connection.

Back ups and data transfers, creation, disablement, reactivation, and removal of user accounts in Active Directory.

Troubleshoot software, hardware, and network connectivity problems. Set up hardware and install and configure software and drivers. Perform regular upgrades to ensure systems remain updated.

Troubleshoot system failures or bugs and provide solutions to restore functionality. Configuration and deployment of all desktops/laptops. Offer timely technical support and teach users how to utilize computers in a proper fashion. User account administration using Active Directory (creation, reset passwords, and permissions changes). Provide on-call or remote customer service to client’s computers to resolve issues.

Worked with Deluxe Security Team, responsible for creating and activating Deluxe employee badges, granting access by applying clearance codes to authorized users. Manage and secure all corporate owned mobile devices utilizing Centrify MDM and Assist end users with their IOS and Android mobile connectivity issues.

The Walt Disney Studios 07/2015 - 10/2017

Disney Asset Refresh Team:

Disney Asset IMac Team:

P.C. / Mac support throughout the Disney studio lot and Grand Central Campus. Data transfer, deployment, installations, lead on various projects such as internal department moves, disconnects - reconnects which consist of breaking down workstations then rebuilding them after being relocated. Work with HP Service-Now ticketing system and AMDB (assets management data base). Install security software - connected back up, Map PC’s and Macs to designated printers.

Flight Safety International 04/2015 - 07/2015

Flight Safety / Gulf Stream / FAA

Flight safety school for pilots, update and maintain flight simulators software, Windows, I pad’s, Apple TV, and projectors-side throws used by flight instructors. Active directory, imaging, mapping printers and printer maintenance.

Kaiser Permanente 02/2015 - 04/2015

Monitor Migration Project:

Installations / upgrades, over 2,000 24” inch HP Monitors throughout several Southern California Kaiser Permanente facilities, locations.

The Walt Disney Studios 11/2014 - 02/2015

Disney Asset IMac Team:

P.C. / Mac support throughout the studio lot and Grand Central Campus. Deployment / Installations, lead

on various projects, such as department moves, disconnect / reconnects. Work with HP Service Manager ticketing system and AMDB assets data base. Install security software / connected back up, Map PC’s and Macs to printers.

Desktop Support Technician: 10/2014 - 11/2014

H.E.I. Hotels and Resorts (Westin Hotel)

Imaging, data restoration, back up, P.C. upgrades, de-installs / re-deploys end user workstations.

OS migration, install new software / hardware, desktops, laptops, and mapping printers.

Inner Vision

Standard end user desktop support, desktops, laptops, software installations, and O.S. migration.

Insight Global 10/2014 - 10/2014

Bank of California

Upgrade workstations, install new software / hardware. Windows 7, desktops, printers, and servers. Cisco phone upgrades, test for network / server connectivity. Check and maintain software, mapping printers for all end user support.

Dell / Cedar Sinai Medical Center 08/2014 - 10/2014

Computer Analyst / Desktop Support Technician

Standard imaging / Microsoft Windows 7, (Windows XP to 7 migrations) Complete E.I.S.R. tickets through e-ticketing system (RMS) Request Management Systems on a day-to-day basis. These tickets consist of deployment, standard end user trouble shooting, imaging and ghost imaging clinical workstations. Mapping drives and printers.

ECC Technology Services / Imagination Prod. 08/2014 - 08/2014

Server Installations

Over 150 servers in-stalled and mounted into server racks within a mainframe of IDF’s for production purposes.

Victor’s Computer & Electronic Repair 06/2011 - 08/2014 Break / Fix - Desktop Support

• Re-image Microsoft Windows and Mac operating systems, Troubleshoot laptops, desktops, system repair, client assistance and Desktop Support.

Security Plus Certification 2023-2023

A+ Certifications 2010-2012

Graduated San Dimas High

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