Customer Service Assistant Manager

BILLY GOODWIN

*** *** *** ******, ******* LA **555

Phone: 337-***-**** @ E-mail: **********@***.***

CAREER OBJECTIVE

Highly accomplished Restaurant Manager and Regional Supervisor seeking an opportunity to leverage

strong leadership abilities, demonstrated account and territory management expertise and proven client

relations skills in supporting an organization to achieve its established goals and objectives.

VALUE OFFERED

* Relationship Building — merges solid interpersonal and communication skills to forge, nurture and

maintain strong business and customer relationships. Enthusiastically collaborates with internal

colleagues to achieve established goals and expectations.

Product Knowledge and Expertise — maintains thorough and up-to-date knowledge of company

products, competitor performance, industry trends, market trends and customer requirements.

Team Building and Motivation — effectively communicates with and motivates team members,

fostering an atmosphere of teamwork and collaboration with an emphasis on customer satisfaction.

Customer Service — blends integrity, innovative thinking, and leadership attributes to ensure first-rate

customer satisfaction. Optimizes service delivery using strong decision-making talents, critical thinking

skills, and an unwavering drive to excel.

Competitive Drive & Strategic Thinking — personable, persuasive and highly respected for business

acumen, and displaying a positive leadership approach.

MILITARY EXPERIENCE

United States Air Force, Enlisted February 1988

Law Enforcement Specialist School, April 1988 - May 1988, Graduated with Honors

Air Base Ground Defense School with United States Army, May 1988 - June 1988

Law Enforcement Specialist at Diess Air Force Base, Feb July 1988 - June 1989

Law Enforcement Specialist at Howard Air Force Base, July 1989 - Nov 1988

Contraband Control Investigator for Provost Marshal’s Office at Fort Clayton, Dec 1989 - Feb 1992

Honorable Discharge from United States Air Force with Air Force Accommodation Medal, Feb 1992

PROFESSIONAL EXPERIENCE

Casa Olé, Victoria, Texas, March 1992 - September 1995

* Waiter and Bartender, promoted to Assistant Manager, promoted to General Manager

Provide superior levels of customer service and generating high levels of customer satisfaction

Hire and train qualified staff to maintain high levels of customer satisfaction

Optimize profits by controlling inventory and labor costs

Continually monitor day to day operations to ensure productivity and efficiency

Hooters, Lafayette, Louisiana, November 1995 - May 2023

Assistant Manager of Baton Rouge store, Assistant Manager of French Quarter store

* Opening team of Gretna, Lafayette, and Bossier City stores

* Promoted to Regional Supervisor overseeing operations for Hooters of Louisiana Franchise which

include Lafayette, Bossier City, and West Monroe stores

Provided leadership and direction to managerial team in the execution of daily roles and

responsibilities and fostered a team-based environment with an emphasis on goal attainment and

customer service

Responsible for sales forecasting, budget development and administration, and business generation

initiatives, achieving the highest record sales in company history in 2004

Represent the company at annual meetings and training courses

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet Applications

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