Rycatia Cossier

Client Relations(Coach)

Legal & Telecommunication Industry

adyxlg@r.postjobfree.com

770-***-****

Charlotte, NC

I’m multilingual: English, Haitian Creole & French & (some helpful Spanish). With over 15 yrs in C.S. (2yrs team lead/coach), 2 yrs in legal & over 5 yrs in office/admin & 3 yrs self-employed (per Diem).

I’m interested in a Team Lead/Supervisor role with growth opportunities &/or with the bilingual team. Self motivated, having the ability to supervise & train others & problem solving, CRM communication. I hold solid, yet compromised computer skills (fast learner, willing to learn & adapt to new techniques).

Key Skills

Salesforce

(Administrator in training)

Type - 65+ wpm

Data entry - 25,000+ kph

Languages:

English, French, Haitian Creole (speak, write, read)

Software Applications:, Crave-CRM, Genesys, Aspian/BPM/ AWD, Dynamics

Salesforce/Openforce/Fusion, CONA & Interview Streams (recruiting/video) System, Logistics Software (Vantage & Service Channel), Sabé-CRM hospital billing system

Microsoft Word, Power Point, Excel, One Note, Google docs, Outlook/Access, SNAC, SharePoint, iView, JIRA/Confluence

Legal applications: Westlaw/Lexis Nexis, Bluebook (Uniform System of Citation). Black’s Law Dictionary, Odyssey, Cjis, Kwiktag

Tax Applications:

Tax Wise, Intuit Turbo Tax, (familiar with Sage-Simply Accounting), ADP and Quick Books)

Education

Florida Southwestern State, formerly Edison State

AS-Paralegal Studies:

Grad: 12/09/2011

Dorchester High School-Diploma

Grad: 06/10/1997

Certifications

Certified Sub-Teacher

Certified Court Mediator

Court Interpreter (consecutive, with some simultaneous)

Constant Contact Certified

Trained in Domestic Sexual Violence Victim Advocate (office training completed) 20th Cjis Court

AWARDS

employee of the month of march & august 2022

leadership award- MVP & medallia recognition

best performer award

certificate: general studies through the university’s upward bound program (97/98)

Work Experience

Charlotte, NC 12/22-present

Unemployed

Stay at home mom, volunteering at son’s school.

Help out in band, or chaperoning field trips, carry instruments, and help out with the track team as well.

Charlotte, NC 10/2021-present

Randstad Staffing

(remote) -Vanguard -10/21-12/22: Client Relations Specialist

Coaching/training new temps associates, side by side &/or on deck.

Call center: Worked with account owners, full/limited agents &/or heirs to update acct. Set up/transfer new or existing inheritance accounts (UTMA/UGMA, IRAs)

Start/finish DTD(due to death cases). Explain probate & docs needed Start or process inheritance claims.

Charlotte, NC

Unemployed 11/2020-10/2021

Learning & self-taught on to refurbish furniture, home decor/reno. & paint.

Traveled to family members across the states & remodel their homes for small fee.

Charlotte, NC 10/2020-present

Accrue Partners

(remote) Coke Consolidated 10/20-11/20: Acquisition Specialist/HR

Created new acquisitions and video questionnaires.

Our Mid-Atlantic Regions Teams would, schedule video interview to applicants via email

Communicating interest with department Managers for next step.

Charlotte, NC 08/2019-present

Talent Bridge

(remote) Maximus/CDC 07/20-10/20: Vaccine Specialist III

Support with CDC inbound calls to help citizens locating sites & scheduling vaccinations for them and/or their family.

Lash Group 09/19-03/20- BV (Benefit Verification)

B2B communication with Insurance, Providers, Pharmacy to discuss billing &/or coverage. Updated billing/insurance discrepancies.

Patients benefit program-gather personal data & documents to determine eligibility to the program for free medication.

Unemployed 07/2018-08/2019

Went back to school, taking classes at Georgia State.

Charlotte, NC & Atlanta, GA 05/2017 – 07/2018

Kelly Services /PNA Construction

Quote Specialist (site/remote)

Generated sales quotes for construction projects, processed orders to efficiently deliver products to job sites. Being the primary point of contact between Territory Managers and distributors.

Gathered, investigated, relayed information concerning project locations, specifics, construction schedule, meanwhile sustaining data storage files. Implied policy and followed procedural protocol.

Fort Myers, FL & Atlanta, GA 10/2013 – 05/2017

AppleOne

Legal Admin & Payment Adjuster (Lexis Nexis, FADV)

Adjusted attorney fees submitted for claims to be paid based on the document and the filing individual

Verified, pre-screened Dental Providers for enrollment, resolved data discrepancies for Tax IDs.

Processed queries, monthly reports. Assisted provider with setting up new offices, relocation, change of business ownership, splits and/or dissolution.

Accessed document scanning system-Index request for medical records. Generated customer invoice, bill, record printing, and shipment.

Processed requested medical records to be released to agencies, courts, and law firms by following HIPAA Law.

Provided support for enhancements to policies and procedures

Adecco Staffing Fort Myers, FL 05/2010 – 02/2013

French Bilingual Claimant (Deep Water Horizon-Brian Greer)

Analyzed financial data for claimants: W2, pay-stubs, bank statements, and insurance and tax forms. Identified program’s type of documents

Conducted field inquiries from claimants in Claimant Assistant Center (CAC). Assist claimants with filing claims in the CAC, claims process. Reviewed policies and procedures of CAC’s operation.

West at Home, LLC. Snellville, GA 07/2007 – April 2014

Customer Support Specialist (remote)

Com Data/Toys R US-Inbound call center processed gift card claims (purchases, refunds, balance inquiries and replacements).

Dominion Power-Residential: set up new, transfer and disconnect accounts. Reviewed, processed & credit payments to accounts

HALO- Assisted with webinar or Teleconferences, connect presenters and participants into the right conference.

Virgin mobile-Assisted in troubleshooting or replace mobile devices and including new service activation.

Communication

Sent weekly FYI to our Charlotte Chapter Chat Forum for any updates & some inspired quotes to boost their mental state & work motivation. Keep some updates on notes for references, helped updating OneNote with news/links for team to fall back on.

Paralegal experience

ADR. Office of the Courts 09/2012-02/2013

Certified County Court Mediator-Cjis 20th District

Mediated court ordered cases for alternative disputes on:

Breach of contract construction, bill of sale and auto), eviction for tenant/landlord matters. Collections (credit and/or auto loans)

Draft judgment to the Judge or remit impasse cases for trial

Internships

Bankruptcy, Foreclosure/Real Estate (Phoenix Law Firm-10/2011)

Attended/prepared for 341 meetings: schedule court appointments with State Court. Filed closed cases and prepare for storage.

Contacted clients to follow up with cases, update files and support of the attorney. Data Entry clients into constant contact email database

South Florida State Attorney’s Office 06/2010-09/2011

Paralegal: Juvenile/Sex-Crime Division-Cjis 20th District

Assisted in preparation for trials, depositions, draft legal documents (motions, orders, and stipulations). Research cases from clerk of court through Cjis/odyssey systems and Westlaw.

Sat in plea bargain meetings, jury selection, arraignments/detention; felony, DUI/traffic cases.

Witness Coordination Division-Cjis 20th District

Juvenile support and compensation programs

Updated defendant names in the data system (Kwiktag)

Leadership

Coached/evaluated new temps, provided cheat sheets & insight on how to better use their notes. Sent remarks/error & updates to our Knowledge base team in order to improve the site with the changes.

One of the “Go to” person to answer questions in our main Supported Forum chatroom (including article links to support the answer-for next time).

Self-employed: set schedules for meetings (face-to-face or in person), meet deadlines & update clients of their cases.

Contact this candidate