Customer Service Administrative Assistant
Resume:
Chantay Denise Shye
Nashville, TN *****
****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver
Legacy Health Services - Nashville, TN
September 2020 to Present
Administrative Assistant/Receptionist
Greater Nashville Regional Council - Nashville, TN November 2008 to January 2017
Front Desk
I am the first person visitors and staff see. These are my main responsibilities:
• Open and close the offices
• Check messages
• Sending out emails when requested
• Answer the telephone and transfer calls to the proper staff members
• Make sure that all mail is picked up by the postal worker in the morning and have all of the end of the day mail ready by 3:30
• Assist with preparing for NRC's Annual Board meeting
• I have also organized the Purchase Orders in reverse numerical order Data Management (Aging)
I have been working with Mrs. Linda Murphy-Esmond for the past 4 to 5 years. I do this assignment weekly. I have an Excel spreadsheet for logging in the following:
• SAMS Applications
• Action Plans
• Nutrition Screenings
• Caregivers forms
Quality and Assurance Department
As of November 9, 2016, this task is was set to be done annually.
• Reassemble Providers' file folders after removing the outdated FY information
• Created a system that allows the Q & A staff to easily locate files by name
& date
• So far, FY 2012 to FY 2015 have been completed
MASC
I put together 300 portfolio folders
Planning Research & Development
I assisted this department with their mail, as needed SHIP, Information & Assistance
I was responsible for the following:
• Transferring incoming calls to the proper Counselor
• Assisting SHIP with TennCare Worksheet mail outs
• Making sure that all departmental mail has been sealed & has the proper postage
NRC Newsletter
September 2016 I was the Editor of the NRC monthly newsletter.
*This was my most difficult job so far. I honestly caught a headache over this one. Last but, not least
When asked to complete a project, (depending on what is required), I will ask for an example of the project that is to be completed. Once I get my system of operating together, I start working on that particular assignment. Especially, if there is a deadline. Over the 8 years that I have been employed with NRC, I have missed a few deadlines.
Once I start a project, have very few questions or concerns when doing what I am assigned. Education
GED
Cohn Adult High School - Nashville, TN
January 1994 to January 1994
Skills
• Receptionist
• Data Entry
• Filing
• Scheduling
• Customer Service Skills
• Microsoft
• Clerical
• Outlook
• Organizational Skills
• Administrative Experience
• Microsoft Word
• English
• Customer service
• Typing
• Caregiving
• Home care
• Microsoft Office
Assessments
Filing & Organization — Highly Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Scheduling — Familiar
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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