Customer Service Representative

Annabelle Prado

Location: San Antonio, TX *****

Interview Availability: 24 hours prior notice (Mon-Fri: 09 AM 01 PM CST)

SUMMARY:

Highly enthusiastic customer service professional with several years client interface experience.

Handled Inbound and Outbound calls related to bank queries like collections, credit cards etc.

Track record in handling and troubleshooting 80+ calls on regular basis.

Proficient in handling consistent incoming calls/High call volume.

Great communication skills and dedicated Team player and great problem-solving skills.

Proficient with MS office (excel, word and outlook).

SKILLS:

Customer Service

Fast Food

Team Member

Communication skills

English

MS Word

10 key typing

MS Excel

Inbound and Outbound Calls

Communication

Outlook

EDUCATION / QUALIFICATIONS:

Luther Burbank High School - San Antonio, TX August 2014 to June 2018

High School or Equivalent

PROFESSIONAL EXPERIENCES:

Alorica - San Antonio, TX July 2021 to July 2023

Customer Service Representative

Confirm customer orders, and respond to customer feedback via phone, emails, or chat.

Managing incoming calls and customer service inquiries, summit payments, travel notices and transaction disputes for customers.

Handled 80+ Inbound and 30+ Outbound calls related to bank queries like collections, credit cards etc.

Transfer calls to Fraud, Collections or Tier 2 (Supervisor) if calls dealt with certain issues.

Resolve customers’ concerns and answer customers’ questions.

Effective communication skills and problem-solver.

Proficient in handling consistent incoming calls/High call volume.

Ability to work at a fast pace even from the home location.

Proficient with the Software for calls handling and MS Word, Excel, and Outlook.

Bill Miller BBQ - San Antonio, TX April 2017 to June 2019

Cashier

Excellent customer service experience.

Responsible for maintaining the cash register, processing payments from customers.

Balance money, and credit cards on daily basis.

Help and serve customers when there is a high demand.

Maintained the work area neat and clean.

Fast and dedicated worker in all positions.

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