Customer Service Human Resources
Resume:
H/D Habayatou Dieng
Profile
Sr Human Resources
Administrator who is committed
to providing an excellent
customer satisfaction and
services. I have been evolving in
the field of HR for over four
years. I acquired three years of
experience working as a
restaurant manager and four
years of experience working as a
package handler in a
warehouse. I also possess three
years of retail experience while
working as a cashier. I possess
over 10 years of customers
service relation skills. I am a
Self-motivated, organized, and a
skilled team player who has
produce impressive result in the
different departments that I work
for. I recruit, hire, train new hires
to satisfy staffing needs. I also
trained and mentor Admins that
are newer to the HR field.
EXPERIENCE
2019-Present
Sr Human Resource Admin • FedEx Ground • Saint Paul,MN
-Coordinate and facilitate the employees Onboarding process and I design and distribute all Hr related reports.
-Partner with Operations and HR about trainings, hirings, retentions and engagements need.
-Develop and facilitate recruitment initiatives which includes various outreach activities.
-Provide training for all in district new Admins
-Assist with Hr tasks: employee surveys, engagements activities, filing, terminatons,direct deposit, payroll questions, mock interviews, orientations, employments claims, criminal background checks.
2015-2019
Package Handler• FedEx Ground • Saint Paul,MN
-Scan, unload, tape, split, and pack boxes into trailers. 2013-2015
Cashier • Home Depot• Maplewood, MN
-Support the store manager in identifying markdowns, layaways,process returns and complete exchanges.
- Stay up to date on merchandise promotions, advertisements, product information’s and sales by maintain a knowledge of store inventory and sales. Process transactions and calculate adequate denomination and resolve complaints 2007-2010
Lead Manager • Gondole • Guinea (West Africa)
-Research industry trends and Overseeing finances
-Take ownership of budgets and cost control methods to minimize expenses and address customer needs, comments, and complaints.
- Hire, train and supervise restaurant employees and create Staff schedules
-Set priorities and delegate tasks
-Enforce employee compliance with health, safety, and standard sanitation. ADDRESS
2395 N 7th street,
apt 314, Saint
Paul, MN 55109
EDUCATION
High School Diploma 2010 • Conakry, Guinea (West Africa) GED Certificate 2013• Harmony Learning Center
Associate Degree in Liberal Arts 2015• Minneapolis Community and Technical College Bachelor’s degree 2019 •Double majored in International Relation’s and Political Science. Saint Cloud State University
PHONE
KEY SKILLS AND
CHARACTERISTICS
**********@*****.***
Excellent customer service relation
Organizational skills
Leadership and engagement
Excellent oral, written and communication skills
Fluent in English and French
Problem solving and multitasking
Proficient in Microsoft Word, excel, PowerPoint, People soft, Workday and Ehire.
Critical Thinking and ethical judgment
Training and interpersonal relationships
Activities and Interests
Environmental conservation, Art,
Travel, children’ s salvation, fight
against poverty, and diversity and
inclusion
Contact this candidate