Customer Service Administrative Assistant

VERACLARK

Dallas, TX ***** 808-***-**** ***********@*****.***

Professional Summary

Knowledgeable and dedicated to team management and customer service. Well organized, highly professional and dignified. I have extensive experience in client relations and problem solving. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Skills

Delegating responsibilities to the team

Reconcile discrepancies

Highly Organized

Email and calendar management

Workday

Dash

Excel

Typing 40+

Food & Beverage

Work History

Lead Talent Acquisitions Coordinator 11/2021 – Present

Anderson Merchandisers – Dallas, TX

Updating Excel Spreadsheets

DASH

Workday – Ordering Background checks, drug screens, Motor Vehicle reports, processing hires, training courses, evaluations

Multi-tasking with multiple recruiters

Written communication through email and Teams

Calendar Management

Onboarding Specialist 05/2021 to 11/2021

Anderson Merchandisers via High Profile Staffing – Dallas, TX

Communicate with newly hired employees via phone, email, and text to follow up on training.

Update Excel spreadsheet regarding status of new employees.

Regular communication with sourcing team members.

Customer Service Administrative Assistant 09/2020 to 04/2021

UT Southwestern – Dallas, TX

Communicate with customers via phone and email to respond to inquiries.

Multitask with phone, call box, and handheld radio to respond to callers, open garage gates, and communicate with officers in the field.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Educated customers about Parking Services and how it works. Data Entry

Successful Business Owner and Operator 08/2018 to 09/2019

Toni's Clean – Lahaina, Hawaii

Cleaned and maintained vacation rentals

Interviewed and managed employees

Deep cleans for residential home and move outs

Purchased inventory

Bookkeeping/Record Keeping, Invoicing

Advertised services on local websites and social media

Interviewed potential clients

Sheraton Resort, Maui HI 06/2018 to 9/2019

Set up banquets

Clean up and break down after banquets

Table management

Taking drink and food orders

Making sure the guest are happy

Developing a rapport with the guest

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