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Customer Service Specialist

Location:
Chesapeake, VA
Posted:
August 14, 2023

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Resume:

Jan S Perry

803-***-**** adyxfc@r.postjobfree.com

Objective

An administrative, challenging position where my previous experience will be utilized to the company’s benefit.

Education

Trident Technical School – N. Charleston, SC - Real Estate Agent course, Completed and licensed.

Katharine Gibbs School –Providence, RI – Legal Assistant

Narragansett High School – Narragansett, RI - Diploma

Experience

Owner, JaPerry Creations

October 2002- Present

Home based sewing, alterations, monogramming, and fiber artist. Responsible for custom orders, accounts payable & receivable, mail shipments, maintain accurate inventory counts, schedule and confirm deliveries, invoice customers. Prepare monthly reports including sales, inventory, costs, returns, and potential sales.

Salesperson, World Market – Summerville, SC

September 2018-May 2023

Responsible for a variety of duties including providing exceptional customer service, cashiering, merchandising, stocking merchandise, fulfilling online orders, reconciling online orders and customer pick-ups daily, and maintaining visual standards established by management.

Customer Service Specialist- Pool, City of Goose Creek

June 21, 2022 – August 13, 2022 (Seasonal Position)

Responsible for a variety of duties including providing exceptional customer service, receiving payments, processing credit cards, generating daily reports, balance the cash draw daily, directing students to their instructors for class, and assisting lifeguards when needed.

Customer Service Specialist/back office, Accenture (remote)

April 12, 2021 – February 28, 2022 (Temp through Adecco)

Responsible for a variety of duties including providing exceptional customer service, data entry, trained to detect fraudulent identification and tax return documents, investigate submitted information to obtain proof of income, proof of employment, maintain accurate notes regarding clients concerns and inquiries.

Accessioner, Vikor Scientific – Charleston, SC

June 8, 2020 – November 15, 2020

Entered demographics for patient’s analysis into an information system for processing in the lab. Researched missing information, contacted facilities to gather missing information, knowledgeable in HIPPAA privacy & security rules, OSHA hazard communication & chemical hygiene, OSHA fire & electrical safety.

Event Childcare Staff, Journey Church

March 2012 – April 2018

I interacted with the children with gentle enthusiasm, patience, and creativity. I worked directly with volunteers, parents, and other paid staff. I would often spend personal time researching art projects for the children to complete while in my care.

Logistics Administrator, Hyosung Corporation

July 2004- December 2005 (Temp through Mega Force Staffing)

Process commercial invoices, tracking incoming containers, maintain certificate of analysis file, provide all paperwork to custom broker and steam ship line, enter inventory into Great Plains Dynamics, maintain accurate inventory counts, enter all incoming purchase orders, confirm/deny purchase orders, schedule deliveries, and invoice customers. Prepare monthly reports including sales, inventory, freight costs, damaged freight, returns, and future sales.

Secretary, John A. Hardin -former Mayor of Rock Hill, SC

February 2003- June 2004 (Temp through Mega Force Staffing)

Coordinated Mr. Hardin’s schedule, answered telephones, correspondence, maintained accounting files, maintained office supplies, and general files. Helped organize distribution of Mr. Hardin’s Autobiography, kept log of all recipients of the book including correspondence. Created Bookmark for the book (double sided) and maintained inventory of books (home, office, local stores)

Communication

I have successfully worked with many individuals to achieve mutual goals in my business, customer service, childcare, and FRG participation.

Leadership

While living in Rock Hill, I was active with the FRG from 2006- 2010. I worked directly with the FRG President, SCARNG staff, and Steering committee.

References

Steve Palangi 843-***-****

World Market #247, General Manager

Caroline Altman 803-***-****

Vikor Scientific, Manager

Susan Kay, 203-***-****

World Market #247, co-worker

Rose Lemons-Berry 803-***-****

SCARNG



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