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Customer Service Call Center

Location:
Austin, TX
Salary:
52,0000
Posted:
August 14, 2023

Contact this candidate

Resume:

Iyahnee Brown

***** ****** **, #**** ******, TX *8754

832-***-****

adyxcz@r.postjobfree.com

Skills:

●Articulate oral skills

●Team-oriented

●Persistent mindset

●Mentor/Trainor

●Educator to students 9 years old and up

●Easily adjustable to different paced work environments

Education:

Huston Tillotson University Austin, TX

Degree: BA in Sociology 8/2017-8/2021

Work Experience:

IDEA Public Schools Austin, TX

4th grade Writing teacher 9/2022-6/2023

●Arrive no later than 7:15am.

●Allow students to use creative sides when given projects.

●Teach students how to properly spell, use grammar, and punctuation.

●Assign homework and quizzes after each unit of learning.

●Tend to the needs of my ELL students. (English Language Learners)

●Communicate effectively with parents whether negative or positive.

●Attend weekly meetings with the team and manager.

●Monthly meetings to assess certain student needs.

●Create alternate assignments and allow more time for my more challenged

students.

Signius Houston, TX

Call Center Representative 3/2022-8/2022

●Answer Outbound/Inbound calls

●Notated accounts

●Identify customer needs

●Followed script

●Provide solutions to customer issues

Cajun Skillet Austin, TX

General Manager 10/2020-02/2022

●Work as cashier, expeditor, and cook and prep as need be.

●Keeping track of inventory needed, lost and everything on hand.

●Running the restaurant as a whole from the front of the house to the back of the house.

Panera Bread Austin, TX

Cashier/Barista 1/2018-1/2020

●Greet customers and provide them with ideal customer service to be sure they have a satisfactory visit.

●Make drinks, get customers in and out as quickly as possible.

●Clean to Panera’s standards and ensure everything is ready for opening in the morning.

●Wash dishes

Travis County Justice of the Peace, Precinct 1 Austin, TX

Internship 1/2020 – 5/2020

●Assist in case management by sorting parent and student cases.

●Inputting/updating information.

●Sign notes for students to go back to class after court.

●Communicating and mentoring students that attend PEW classes.

Activities

●HTU - Paid STEM Researcher

●HTU - Praise Dancer

●HTU - Earth Day Volunteer (every year)

●NAACP past member

●Youth Summer Camp Volunteer

●Big Brother, Big Sister Program Volunteer

●S.H.A.P.E Center Volunteer

●Homeless Women Shelter Volunteer

●Educator

● Tutor



Contact this candidate