Miranda George Breinigsville, PA ***** • 484-***-****

adyxbf@r.postjobfree.com • linkedin.com/in/mirandageorge

mirandageov.wixsite.com/miranda-george

Senior Quality Assurance Analyst

Top Skills

●Design UI/UX, Functionality, Cross-browser, SEO, Usability, Manual Testing, Automation Testing, UAT, Web apps, data manipulation, Multi-lingual websites

●Accessibility - VoiceOver, WCAG, ADA, Section 508, JAWS, Zoom Text, Lighthouse, Axe dev tools, WAVE

●Test Management Tools: HP Quality Center, Rational Clearcase, Jira, Zephyr, Test rail, Tricentis qTest, Bugzilla, Teamwork, Monday.com, ClickUp

●Automation Tools: Selenium Webdriver, Playwright, QTP, Rational Robot, Silk test, Dev tools, Github, Tricentis qTest, Visual Studio Code

●Other Tools & Tech: MS Office, Access, Outlook. Google suite, IBM Lotus Notes, Browserstack, Saucelabs, Lambda test, Android SDK, Figma, Invision. Adobe, Canva, Monsido, SEM Rush, Screaming frog, One Trust implementation, ServiceNow, Workday, Postman

●CMS: HubSpot, WordPress, Drupal, WIX, Klavio emails, Braze, Sharepoint, Marketo

●Salesforce.com: Sales, Service, Marketing, Non-Profit Service Pack, email campaigns.

●Programming Languages: Java, Python, Java Script, C++, VB, VB.Net

●Databases: MS SQL Server, My SQL, FoxPro, MS Access, Oracle

●Operating Systems: Windows, Linux, Mac OS, iOS, Android

●Version Control System: VSS, Perforce, MS SharePoint

●Soft skills - Attention to detail, Cross-functional team communication, Strong analytical skills, Collaboration, Resilience, Positive attitude, Adaptability, Flexibility, Problem solving, Time Management, Empathy, Critical Thinking, Creativity, Negotiations, Customer Service, Stress management, Leadership

Work Experience

Smartbug media, Newport Beach, CA

Sr.QA Specialist / Manager 07/2015 - 07/2023

Led end-to-end QA process, building and mentoring the QA team and cross functional teams on QA best practices.

Conducted thorough testing of new websites and web apps for design UI/UX, content, SEO, functionality, responsiveness, usability, performance and accessibility across multiple platforms including browsers, mobiles and other devices.

Implemented effective defect management, test reporting, test management, root cause analysis, and closure activities to drive continuous improvement.

Automation of regression scripts using Selenium python and Playwright JS

Ensured quality of marketing campaigns, ads, emails, SMS, landing pages, analyzing performance on different OS and email clients.

Synchronoss Technologies, Bethlehem, PA

QA Analyst 03/2015 - 06/2015

Led comprehensive functional and regression QA efforts for a high-profile mobile cloud application on Android and iOS, ensuring seamless performance for Verizon's customers.

Conducted test design, execution, and reporting with a focus on detail, efficiency, and accuracy.

Collaborated closely with developers to identify and resolve defects promptly, maintaining effective communication and offshore coordination.

Contributed to root cause analysis (RCA) and process improvement initiatives, fostering a culture of continuous enhancement.

Chubb & Sons, Whitehouse Station, NJ

Senior QA Analyst 09/2008 - 06/2010

Demonstrated expertise in test design, creating comprehensive test plans for new features.

Executed meticulous functional and regression testing of both new features and existing regression test cases within the policy creating application.

Conducted Mainframe Database testing, ensuring seamless integration and reliability.

Verified defects with diligence, employing effective defect management, follow-up and root cause analysis.

Took charge of end-to-end testing including the Client server application, UNIX database, and the users' website accounts ensuring optimal performance and user experience.

Cognizant Technology Solutions, Chicago, IL

QA Analyst 04/2004 - 05/2008

Proficiently prepared comprehensive Test plans and Test cases based on design documents and business requirements.

Conducted meticulous Functional and Regression Testing of new and existing features, ensuring optimal software performance.

Displayed exceptional leadership skills by managing Defect Management, follow-up, reporting, Root Cause Analysis (RCA).

Successfully led, trained, and mentored a dynamic 12 member QA team, fostering a culture of excellence and collaboration.

Provided invaluable UAT support facilitating successful product launches and offering post-launch assistance.

Spearhead Automation Test script creation and Framework development, utilizing advanced tools like QTP, Silk Test and Rational Robot to optimize testing efficiency.

Education

Post Graduate Diploma in Business Administration (IT), Graduation Year (2008), Symbiosis Centre for Distance Learning (SCDL), Pune, IN

Bachelor's Degree in Electronics and Computer Hardware, Graduation Year (2003), Mahatma Gandhi University, Kottayam, KL, IN

Certifications

HubSpot Certifications - email marketing, Social Media Certification, HubSpot GDD, Inbound Certification

Cognizant Certified Professional - Testing, Travel, and Hospitality

Visa Status – US Citizen

Languages – English, Hindi, Malayalam

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