Sac Ni Te De Labra Molina

Tucson, AZ *****

adyxb9@r.postjobfree.com

+1-520-***-****

Summary

Customer Service Manager, dedicated to providing quality care to ensure high customer satisfaction.

•Extensive experience in the entertainment and recreational industry.

•Hire, Trained and worked with big teams, especially for those hired to shows and cultural festivals with 1,200 to 20,000 people in the audience daily.

•Detail oriented and highly organized operations manager.

•An excellent negotiator, with management and contact skills at all levels and project control, as well as professionalism and quality in work, always focused on results, to accomplish all key performance indicators.

•Bilingual Spanish-English.

Work Experience

CSM Customer Service Manager ARTED Mexico, Cultural and Entertainment Production Company - Mexico City-Remote. October 2014 to Present

Delivered high-quality service to diverse customers of a leading Art, Culture Production Company, to Customers, Artists and Staff.

•Acted as first point-of-contact for solving customer complaints regarding pricing, reservations, quality, order workflow and turnaround; escalated issues to other management as needed.

•Assisted staff with solving complex customer issues and implementing targeted solutions.

•Open to listen and find solutions, to all concerns and issues of big work teams.

Consistently met all key performance indicators, including time to answer, call duration, and response activities, quality and problem solve time to resolution.

Present as part of the board of directors, bimestrial evaluations, management solutions and operation.

Personal Assistant to Music Director State of Morelos Culture Ministry-Music General Direction - Cuernavaca, Mor, September 2010 to August 2014

The State of Morelos Culture Ministry Music General Direction, organizes free events, carries national and international cultural events and shows for general audience to all people in its 33 Counties of the State.

•Drive and bring space for the cultural richness of traditional cultural manifestations, such as bands and dancers "Concheros".

•Scheduled and oversaw venues and separate music rehearsals for vocal and instrumental groups.

•Developed annual music budget present to management team.

•Prepared the concert programs, along with composers and performers.

•Organized Cultural Events for 150,000 people in audience at: Sting and Placido Domingo concerts.

•Collaborated with diverse networks of advertising agencies and production companies to provide custom music and sound design elements for more than 224 concerts, cultural national and international projects.

President Community Safety Council South Gardens AC Mexico City – South Gardens, Xochimilco, CDMX, January 2004 to July 2010

Install security mechanisms for all the residences and houses in the community.

•Negotiated the police program with the formal federal, state and local authorities and agencies.

•Achieved the goal of "0" zero crime in the community, after 6 months of implementing the security measures and program.

Education

Master's degree in Human Education

Iberoamericana University - Santa Fe, Camp.

August 1996 to December 1998

Bachelor's degree in International Relations

Iberoamericana University - Santa Fe, Camp.

January 1990 to August 1998

Bachelor's degree in Business Administration

Valley of Mexico University - Tlalpan, CDMX

August 1987 to December 1989

Skills

•Teaching (10+ years)

•Microsoft Project (10+ years)

•Project Management (7 years)

•Business Analysis (10+ years)

•Events Management (7 years)

•Excellent Bilingual Communication English Spanish (10+ years)

•Interpreter (2 years)

•Microsoft Office (10+ years)

•Supervising Experience (7 years)

•Customer service (7 years)

•Leadership (10+ years)

Languages

• English - Expert

• Spanish – Expert

Certifications and Licenses

MITx EDX honor code certificate.

April 2015 to Present

Enterpreneurship 101: Who is your customer?

Harvard X EDX honor code certificate.

August 2014 to Present

Tangible Things.

Berklee X EDX honor code certificate.

July 2014 to Present

Introduction to the music Business.

Harvard X EDX honor code certificate.

July 2014 to Present

Unlocking the Immunity to Change: A New Approach to Personal Improvement.

Iberoamerican University Professional License

August 1998 to Present

Professional Mexican License Federal Number 2749896

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