Communication, Bilingual, Emotional and Logical Intelligence, Computer
Resume:
Daniela Riera *** Vineridge Run
Altamonte Springs, Fl, 32714
danielariera97#gmail.com
EXPERIENCE
USLM Financial, Orlando, Fl - Call Center Representative June 2023 to Present
As a USLM Representative, our main duties were precisely doing outbound calls to let all the medical proffesionals in the state of Florida and Texas the new eligibilities regarding health and ife benefits due to the pandemic’s impact. Following up, we will go over to every single benefit they are eligible to receive thanks to their professional license and make sure that at the end of explaining the qualifications, we answer any kind of questions they have and purchase and sign in for the benefits. Hollers Auto Classic, Winter Park, Fl - Call Center Representative
February 2023 to June 2023
For this job, I have a variety of main duties as a part of the Customer Service department. My main duties emphasized the help to get customers set up for any kind of services they require on their vehicles at different dealerships. We also make sure that the customers receive the proper attention based on the departments they are seeking to talk to (such as finance, sales, etc). We do inbound, and outbound calls, and we also specialize in emergency calls such as a flat tire, car starting issues, etc.
ProCare Transportation and Language Services, Lake Mary, Fl — Call Center Representative
SKILLS
Problem-solver
Customer Service
Creative Writing
Analytical Thinking
Communication
General Technology
Quick Learner
Result Oriented
Team player
Critical Thinking
Creativity
General math
Arts
Work Ethic
Organization
LANGUAGES
Fluent Spanish
Fluent English
October 2022 to February 2023
As a Call Center Representative at Procare, my primary duties were to help patients nationwide set up their medical appointments depending on the area, what type of services they are required to have, and how to accommodate it based on that. For example, if they need transportation services, translation services, or both in some cases. Other duties were also to help the patients in emergency circumstances such as they have an appointment coming up soon and need a driver for transportation or an interpreter for translation as soon as possible.
Winter Park Music Academy, Winter Park, Fl — Instructor November 2021 - December 2022
At the Winter Park Music Academy, I teach students of all ages. The instruments that I teach are Violoncello, Piano, and Violin. I teach either in person or remotely, I try to make connections with my students to better help them grow as musicians and hardworking students! My objective is to make them elaborate or create discipline and influence them to use it daily towards Music and Life!
Arrow Workforce Solutions, Orlando, Fl — Call Center Representative
May 2021 - November 2021
At Arrow Workforce Solutions, my main duties were: to take up to +1,000 calls every day, talk to the respondents about what is the company about, and what they do, take nationwide surveys for political purposes, and work with the respondents patiently to make sure we finish as many surveys as we could get!
San Jose’s Mexican Restaurant, Altamonte Springs, Fl — Hostess
October 2019 - January 2020
Well, I was exactly a Hostess, Food Runner, and I did just a bit of Serving. My main duties were: Take phone calls from incoming customers asking for pick-up orders, When customers would arrive at the restaurant I will have to guide them to their corresponding table depending on how much they were, and bring chips, salsa, drinks, and plates of food. I even had the chance to take a couple of tables and be able to take their orders, serve the food, and practice my communication skills. Other duties also were: Cleaning the restaurant and bathrooms at the end of the night and closing the restaurant.
EDUCATION
Rollins College, Winter Park — Bachelor’s Degree in Progress September 2020 - Present
I enrolled at Rollins College on September 2020 for a major in Music Performance.
Lake Brantley High School, Altamonte Springs — High School Diploma
December 2016 - July 2020
I enrolled in Lake Brantley High School on December 2016, and I was able to get my High School Diploma.
AWARDS
Hispanic Honor Society Certificate and Recognition October 2017
Back when I was in High School as a Freshman at Lake Brantley High School, I earned my first-ever Recognition from the Hispanic Honor Society for two reasons: for being able to pass the year with outstanding grades, and also for accepting the honor of being part of the Hispanic Honor Society. Academic Achievement and Music Talent Performance
July 2019
When I was a Junior in High School, I earned two awards from an organization called Casa Venezuela. One was for Academic Excellence for reaching a GPA of 3.8, and the other was for Music. Since I play the Violoncello, I was able to not only join the popular orchestra program called FSYO but also being able to join the Philharmonic Orchestra and the Chamber Orchestra with the rank of being seated as First Chair (the first chair means the leaders of a particular instrumental section). Scholarship Award
February 2020
When I was a Senior in High School, I was involved in a leadership class called Latinos In Action, also known as, LIA. LIA is a nationwide program that’s mainly focused on making sure all Hispanics get all scholarship opportunities, show off their talents or hidden talents, and help those students who are in LIA to better their grades and their GPA. Thanks to LIA for helping me find scholarships and for being able to help me even more so that I have better grades, I earned a total of 2 scholarships from CollegeBoard.
Outstanding Student Award
May 2020
Right before when I was about to graduate, my school does a virtual ceremony via YouTube to announce specific students who were able to receive whether a scholarship or an award. I received an award in Cosmetology for having an excellent performance in class, a good grade for the class, and for always helping the teacher when needed. Participation and Performance Excellence
August 2020
At the end of my Senior school year, LIA requested us and the rest of the LIA members across Florida State to do a 3-day field trip to Tallahassee for different reasons: To meet the other member of LIA who goes to different schools, talk about main common issues that need to be solved as soon as possible, make it as a legislative law, and present it to the Florida governing body. Thanks to that, I got two awards for being able to perform and talk about my group’s legislative law in front of the governing body, and for participating in all the activities.
President's List Recognition
October 2020
Right when I was a Freshman at Rollins College, I was able to earn my first President’s List Recognition for having a total GPA of 3.89! President's List
October 2021
For the second time in my Sophomore year at Rollins College, I was able to make it to the President’s Lit again for having a total GPA of 3.83!
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