NICOLE GLANDON

adyxar@r.postjobfree.com 931-***-**** Hohenwald, Tennessee 38462

Summary To be a member in a team setting where my previous training in mental health, social services, and criminal justice will allow me to interact with others to accomplish organizational goals. Skills Analytical mastery

Proficient with Quick books

Team building

Customer service

Employee training

Staff supervision

Experience Supplement Supervisor 09/2021 - Current Biologix Center Franklin, Tennessee

Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Managed phone calls from clients during executives' absences and delivered informative answers to questions.

Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Mix homeopathic supplements to suit each patient according to the doctors orders. Coached staff members to develop long-term career goals. Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Office Manager/ HR 06/2018 - Current

The Glass Doctor Columbia, TN

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations. Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.

Organized and maintained documents, files and records. Handled supply purchases and inventory management for office operations and equipment maintenance.

Continuous Improvement Lead/Service Desk Supervisor 03/2019 - 08/2021 HCTec Hohenwald, Tennessee

Managed customer complaints and rectified issues to complete satisfaction. Improved operations by working with team members and customers to find workable solutions. Achieved mutual agreements and cleared up miscommunication's by working with all parties to reach win-win solutions.

Created documentation and reports for client meetings. Implemented unique methods and methodologies, which helped reduce and resolve issues. Equipment Technician 01/2017 - 03/2019

Cornerstone Health Systems Hohenwald, TN

Under moderate supervision, repair, calibrate, and maintain medical equipment, instrumentation, and support systems of moderate complexity used in healthcare delivery. Inspect, install, and perform inventory assessments and preventive maintenance of medical N

G

equipment.

Short and long-distance

driving.

Performed troubleshooting duties to determine cause of equipment failures. Billing/ Receptionist 02/2015 - 01/2017

Buffalo Valley Inc. Hohenwald, TN

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Answered and directed incoming calls using multi-line telephone system. Logged all requests for medical records into spreadsheets. Pulled patient records and transferred information to appropriate parties. Entered patient insurance, demographic and health information into software and confirmed records.

Team Lead 12/2013 - 02/2015

Tractor Supply Hohenwald, TN

Provided instructions and guidance to individuals to managed store layout in assigned areas. Supervised employees to ensure completion of duties. Responsible for inventory received, returned merchandise, with limited customer service responsibilities.

Other duties as assigned to accomplish company goals. Book Keeper Data Entry Clerk 03/2006 - 12/2013

IC Sparkling Floors Honey Grove, TX

Developed systems to account for financial transactions by establishing charts of accounts Using predefined bookkeeping policies and procedures. Maintained subsidiary accounts by verifying,

allocating, and posting transactions.

Balanced subsidiary accounts by reconciling entries. Proficient in Quick books

Education and

Training

Associate of Science: Criminal Justice 11/2011

Columbia State Community College Columbia, TN

Certifications HDI Certified Team Lead