Customer Service Front End
Resume:
Chelsie Cheffen
***** * *******’s Ferry Rd, Baton Rouge, Louisiana, 70816, US
chelsiecheffen@ gmail.com
Professional Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication
skills to resolve customer issues and foster a positive relationship between the customers and the company
Skills
* Customer Service * Team Building
* People Skills ¢ Insurance Eligibility & Verification
* Microsoft Office * Team supervision
¢ Planning and Organizing ¢ Administrative support
* Critical Thinking
Education
High School - 2018
Mentorship Academy - Baton Rouge, LA
Work History
Front End Supervisor - August, 2018 to February, 2020
Walmart Neighborhood Market - Baton Rouge, LA
¢ Was responsible for making sure all front end employees gave 5 star customer service by supervising,
enforcing company regulations, and taking care of various administrative tasks.
* Delivered consistent training and close mentoring support to front end employees in operations and
customer service strategies.
¢ Maintained important files, running reports and delivering updates on occupancy and revenue.
* Led employee performance evaluations and rewarded top performers to retain quality personnel.
¢ Welcomed large volume of guests and improved overall customer service.
Patient Access Representative - May, 2020 to January, 2023
Ochsner Health Center - O'Neal - Baton Rouge, LA
¢ I guided patients through the admissions process by screening patients for eligibility, preparing patient
information for clinical staff, scheduling appointments and answering patient questions all on the
telephone.
¢ Applied HIPAA privacy and security regulations while handling patient information.
¢ Processed patient responsibility estimate determined by insurance at pre-registration.
* Verified documentation methodically to avoid critical errors impacting care delivery and payments for
services.
¢ Received patient inquiries or complaints and directed to appropriate medical staff members.
Administrative Assistant - December, 2022 to July, 2023
Treneece Harris LLC - Walker, LA
+ lam responsible for running business errands as needed, answering telephone calls providing customer
service with a smile, setting appointments, answering emails via outlook and setting up zoom calls.
Contact this candidate