Customer Service professional
Resume:
JODI B SAXTON
N**** W Lakeshore Dr
Burlington, WI 53105
*******@****.***
OBJECTIVE
Graduate Degree Professional with 20+ years of diverse business experience seeking REMOTE position: Dependable, dedicated, highly organized and driven, self-motivated business professional looking to make a considerable contribution towards the growth and success of your company.
EDUCATION
MBA - Master’s Degree Business Administration
Ottawa University, Brookfield, WI
BA - Bachelor's Degree- Business Administration w/Long-Term Healthcare Concentration
Ottawa University, Brookfield, WI
PROFESSIONAL EXPERIENCE OVERVIEW & SKILLS
●Innovative Team Leader/Keyholder/MOD
●Extensive communicative expertise in multiple scenarios and via multiple avenues
●Successful REMOTE employment in a self-motivated atmosphere as well as team environments
●Strong written and verbal communication skills
●Advanced grammar and analytical skills
●50 + WPM keyboarding skills
●Detail-oriented audio transcriptionist
●Mastery of timely and successful inbound/outbound phone correspondence and customer service
●Demonstrated critical thinking skills
●Computer proficient/highly adaptable to new systems and processes
●MS Office Suite/Google Chrome
●Extensive knowledge and experience of spreadsheets and word processing documents
●Experienced with ongoing vendor relationships
●Diagnostic identification and resolution implementation
●Proficient use of planning, organizing, prioritizing and implementing diverse tasks in both team and individual work environments
●Extensive public speaking, instructing and interviewing abilities
●Successful conflict resolutionist
●Diverse information management and confidentiality skills
●Accomplished Award Winning Sales Closer in multiple settings
EMPLOYMENT HISTORY
Tractor Supply Company, Naples, FL January 2022–July 2023
Team Lead/MOD/Keyholder
Working Solutions, REMOTE, FL July 2020–December 2021
Self Employed/Contract - Customer Service
Rebar Package & Lounge, Brooksville, FL October 2019–March 2021
Bartender
Kelly Services, Brooksville & Tampa, FL 2018-2019 & 2015-2016
Long-Term Substitute Instructor
Adams Middle School, Tampa, FL July 2016–September 2017
English Language Arts Instructor
New York Life, Tampa, FL May 2012–June 2015
Financial Adviser/Broker Associate
Ottawa University, Brookfield, WI August 2007–May 2008
Adjunct Professor
Racine County, Human Services Department, Racine, WI January 2002–March 2012
Financial Employment Planner
Racine County District Attorney, Racine, WI January 1998–January 2002
Legal Secretary
Coldwell Banker Beardsley & Associates March 1994–December 1997
Real Estate Broker
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