Front Desk Customer Service

Brooklyn, NY ***** 646-***-**** ******.**@*****.***

ANNE JABOIN

Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients. PROFESSIONAL

SUMMARY

SKILLS Electronic documentation

using EPIC, MRI Angus.

●

Maintain all regulatory /

compliance requirements

related to clinical care and

electronic documentation.

●

Clean and restock rooms

daily.

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Calendar and

Appointment

Management

●

Excellent customer service

skills.

●

Enthusiastic, effective

communicator who thrives

under pressure and is

willing to take personal

responsibility and

accountability.

●

Skilled at writing reports,

updating records, and

handling simultaneous

tasks in fast-paced

settings.

●

Excellent communication,

relationship-building, and

influencing skills.

●

FRONT DESK ASSOCIATE 11/2021 to Current

Allied Universal Security Services, New York, NY

CLERICAL ASSISTANT 05/2020 to 07/2021

New York Health And Hospitals Inc, QHC, Brooklyn, NY PROFESSIONAL

EXPERIENCE

● Maintained cleanliness and organization of the front desk area. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

●

● Used internal software to process reservations, check-ins, and check-outs.

● Oversaw fast-paced front desk operations and guests' needs at a busy facility. Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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● Monitoring and recording of 20+ CCTV cameras

Documenting and maintaining a daily contemporaneous written record in the security occurrence logbook.

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Performed front-desk operations such as greeting customers, coordinating appointments, and organizing charts/records.

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Collaborated with team members to discuss objectives, develop action plans; efficiently multitasking on regular basis.

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● Reported complaints, responded to inquiries, ensured the satisfaction of clients.

● Kept reception area clean and neat to give visitors a positive first impression. VOLUNTEER 06/2017 to 04/2018

Borough Park Center For Rehabilitation & Healthcare, Brooklyn, NY

● Provided support and companionship to patients in need of assistance.

● Provide inpatient nursing care, Assist nurses with stable procedures

● Assess patient vital sign

● Proven ability to assist patient in feeding, grooming, and other ADLs Developed strong communication skills to convey messages to personnel by phone, email or text.

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● Complied with HIPAA standards to confidentially maintain patient medical information. Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.

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Heartsaver, Brooklyn, NY

Phlebotomy And EKG, 06/2023

Manhattan Institute, New York, NY

Medical Billing And Coding, 08/2017

Transition Career Institute, Queens, NY

Lisenced Practical Nurse, Nursing, 07/2016

Urban Action Academy, Brooklyn, NY

High School Diploma, 06/2014

EDUCATION

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