SKILLS

Python, C++, Java, JavaScript, HTML,

SQL, Audio Visual equipment, PA

System, Microsoft applications,

Kronos, Citrix

Carwyn Steele

COMPUTER TECHNICIAN

630-***-**** Bowling Green, KY adywvo@r.postjobfree.com EDUCATION

WESTERN KENTUCKY UNIVERSITY

BA, Computer Science, Minor

Communication

2021

LEADERSHIP

Alpha Phi Alpha Fraternity, Inc.

Human Rights Board of Commission

MLK Character Award

EXPERIENCE

Med Center Health

COMPUTER TECHNICIAN FEBRUARY 2023 - CURRENT

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

• Provided technical support via 200 phone calls, 700 emails, and 1K remote sessions for 1.3K end-users.

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Geek Squad, Inc.

ADVANCE REPAIR TECHNICIAN OCTOBER 2022 – FEBRUARY 2023

• Tended to machines, troubleshot malfunctions, and completed basic repairs to keep equipment fully functional and well-maintained.

• Reviewed technical documentation to complete equipment maintenance and repair.

• Installed software and data transfers with different user’s devices. Worked by entering these devices through the front and back end. General Motors

PRODUCTION GROUP LEADER AUGUST 2021 – OCTOBER 2022

• Executed manufacturing initiatives to support continuous improvement and facilitate on-time performance.

• Oversaw talented team of 30 employees by actively communicating project information, relaying issues, and delivering positive feedback.

• Maintained and monitored employee’s timecard by utilizing Kronos system.

Downing Student Union

LEAD AV TECHNICIAN FEBRUARY 2019 – AUGUST 2021

• Dealt with customers to deal with Audio Visual questions and issues in a timely manner. Coached customers on technology needs and involvement.

• Assisted in creating documentation for IT problems.

• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.