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Customer Service Technical Support

Location:
Glens Falls, NY
Posted:
August 13, 2023

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Resume:

Profile

Dynamic media/tech professional currently seeking opportunity with a reputable company

hiring career/expertise and/or transitional candidates able to operate independently or in a team environment while mirroring company core values. Core Qualifications

• Customer Service and Support

• Client Communication Protocols

• Content Management

• Chain of Custody and Asset Tracking

• Staff Hiring and Team Management

• Budgetary Oversight and Reporting

• Remote Field Operations

• Resource Management and

Transportation

• Physical Requirements Capable

Experience

HPLO PERSONNEL, ADIRONDACK STUDIOS; MAY 2023 - CURRENT

• Ensure proper handling, packaging, and load out of physical project elements.

• Manage all shipping/receiving for department.

• Operate large machinery and motorized lifting assist equipment. MERCHANDISE SERVICE ASSOCIATE, LOWES; NOVEMBER 2022 - APRIL 2023

• Ensure signage, current pricing, and displays are accurate so that merchandise is easy to locate.

• Complete merchandising resets and service projects accurately, on time, and in accordance with merchandising and safety standards.

• Build displays, rotate and price stock, resolve project issues or questions, check third party work completion, and provides proof of project completion. DELIVERY DRIVER, AMAZON PROVIDER - HOTFOOT LOGISTICS; NOVEMBER 2021 – APRIL 2022 (SEASONAL)

• Loaded and operated large scale transport vehicles delivering upwards of 200 packages

(commercial and residential) daily.

• Provided exceptional customer service by delivering packages on time and in excellent condition. POST-PRODUCTION SUPERVISOR, A. SMITH & COMPANY PRODUCTIONS; APRIL 2013 – MARCH 2019

• Directly supported VP of Post-Production on a variety of entertainment and non-fiction formats.

• Conducted interview/hiring process and direct supervision of post-production editorial and support staff for 60%-80% of company-wide active non-union projects.

• Refined reporting and supervision procedures for departmental budget lines, expenditures, scheduling projections, and series deliverables submissions.

• Initiated/provided direct support in the development of current company workflows and data protocols; reducing production impact an average of 2-3 working days per project. RMA/TECHNICAL SUPPORT REPRESENTATIVE, RED DIGITAL CINEMA; APRIL 2011 – MARCH 2013

• Defined and implemented effective client and technical support strategies and procedures in support of groundbreaking 4K/HDR camera systems and affiliated equipment.

• Refined and streamlined existing global product upgrade program and camera system transfer of ownership program.

• Contributed to composition of operational guidelines and training language for product technology systems.

Glens Falls, NY 12801 949-***-**** adywvl@r.postjobfree.com LinkedIn IMDb Rory Brosius

MEDIA VAULT SUPERVISOR, HERZOG & COMPANY; JANUARY 2010 – APRIL 2011

• Elevated standards and expectations for management of all multimedia assets including security, archival procedures, effective cataloguing, asset/master distribution.

• Refinement of multimedia and management procedures in physical storage facilities.

• Media encoding for localized use, internal workflow procedure SOP creation, and redundancy procedure development.

Technical Skills

Organizational Software

Microsoft Office (Word and Excel), Slack and

Shift

Data Verification Inventory, and Encoding

ShotPut Pro, REDCINE-X Pro, and PilotWare

Cloud, FTP and Streaming Software

MediaSilo, Hightail, and Dropbox

Education

Bachelor of Science: Cinema and Photography

Roy H. Park School of Communications, Ithaca College, Ithaca, NY Affiliations and Awards

Producers Guild of America: 2018 – 2021

AP Council

Active Member: As “Rory J. Brosius”

Academy of Television Arts and Sciences: 2018 – 2021 Editors Peer Group

Active Member: As “Rory John Brosius”

49th NAACP Image Awards: Outstanding News/Information - Series or Special 2018 Winner: “Unsung” for TV One

Member of Recognized Production Company Staff: Credited as “Post Production Supervisor” References

WorkGrades (Online Professional Reference Archive): https://www.workgrades.com/profile/PgMdKWGkRZLeAnzm9



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