Customer Service Data Entry

Lorenzo Ball

Dallas, TX

***************@*****.*** 945-***-****

OBJECTIVE

To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. I’m effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers, and legal counsel. Focused on achieving exceptional results and strive to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment.

AREAS OF EXPERTISE INCLUDE:

Leadership

Xactimate 28/ X1

Cisco Services

Management

Data Analysis

Quick Books

Problem Solving

Scheduling

Organized

Strong communication skills

Training and Development

Policy Implementation

Client Database

Record Keeping

Data Entry

Motivated

Self- Disciplined

Organization / Communication

Microsoft Office Suite

AutoCAD

Interact and communicate effectively

Excel

Hard working

QUALIFICATIONS

Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to top rankings through motivation, coaching and accountability.

PROFESSIONAL WORK HISTORY

PD/Total Loss Adjuster

1st Source Adjuster Firm Houston, Tx May 2020 – Present

Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).

Work closely with policy holder, claimant and select service to ensure a great customer service experience.

Determine liability in motor vehicle accidents.

Worked property desk claims completing extremely high claim volumes daily during catastrophe season.

Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value.

Experienced at Setting up rental services and appointments for estimators.

Successfully defuse attorney and claimant issues.

Practice great customer service skills daily with policyholders and attorneys.

Prompt for daily work assignments.

Very well organized and detailed, great problem solver and diffuser.

Knowledgeable in TWIA claims (coastal).

Professional with the client, staff, and the claimants.

Knowledgeable in Food claims process.

Willing to travel on very short notice.

Very well versed in Insurance Terminology and Verbiage.

Corresponds well with legal counsel, determine what the insurance company will pay out.

Able to take recorded statements, interview parties involved and report to management if needed.

Evaluate all data such as hospital bills, police reports collected, and other important documents.

Negotiate settlements and authorize payments.

Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).

Experienced in reimbursement tracking, skip trace, research, and resolve customer.

Examine flood claims on location and completed file review to settle claim.

Proficient in requesting street camera recordings (per guidelines of the company).

Proficient in X1 (Xactimate 28) XA and Symbility

Fraud Claim Specialist

JPMorgan Chase Plano, TX May 2021- Present

Collected premiums and issued accurate receipts.

Generated, posted, and attached information to claim files.

Utilized appropriate cost containment techniques to reduce overall claim costs.

Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.

Customer Service Billing Representative

Spectrum, Charter Communication LLC September 2019- May 2021

Actively and consistently support all efforts to simplify and enhance the customer experience

Process customer orders in a courteous, efficient, and timely manner Effectively present and discuss Spectrum products and services

Convey an image of quality, integrity, and superior understanding regarding services

Manage customer interactions professionally and efficiently

Education Certifications

References Available Upon Request

Contact this candidate