KATHY WALTON

**** **** ******* ***, ********, Utah 84096 · 801-***-****

adywrx@r.postjobfree.com

A motivated and experienced Client Support Professional, providing an exceptional client experience.

EXPERIENCE

JANUARY 2014 TO JUNE 2022

CUSTOMER RELATIONS MANAGER, PROGRESSIVE LEASING

Provided high-quality customer service and merchant support. Communicated with knowledge confidence and compassion. Excelled in de-escalating complaints.

MAY 2008 TO NOVEMBER 2014

TEAM LEAD, RICH DAD EDUCATION

Managing-Hiring-Training. This position included the scheduling of quality control evaluations, assessment of employee performance, meeting and exceeding performance metrics, and providing coaching.

EDUCATION

UNIVERSITY OF PHOENIX

Business Administration

Brighton high School

SKILLS

Case Management

Problem-solving

Account support

Team building

Project Management

Partner Collaboration

Coaching

Complaint Management

REFERENCES

Felicia Royer-Lees - 801-***-****, Email: “adywrx@r.postjobfree.com”

Cindy Schweppe – 385-***-****, Email: “adywrx@r.postjobfree.com”

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