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Customer Service Project Manager

Location:
Fall River, MA
Salary:
55,000
Posted:
August 13, 2023

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Resume:

Marilia Furtado

*** ****** ******

Fall River, MA 02723

Phone: 508-***-****

Email: adywr7@r.postjobfree.com

Objective

I aim to attain a role in Accounting, Financing, or ERP within a dynamic and fast-paced setting, where I can capitalize on opportunities for career growth.

Summary of Qualifications

I have professional experience within an enterprise manufacturing setting, fulfilling various roles such as providing support for Business Operations, assisting Customer Service, managing Accounting tasks including Payables and Receivables, conducting Analysis, offering Information Systems Support, and specializing in Operations. My technical duties encompass supporting mainframe and technical resources for systems like Windows, Microsoft Office, AS/400/ XPERIA, ERP Solutions, and Aria Systems. Additionally, I've worked in a retail environment where I utilized Openbravo, Uniforms Solutions, Basecamp, and Jira. In this capacity, my responsibilities centered around Accounting tasks involving Payables and Receivables, encompassing tasks such as updating pricing, conducting reconciliations, handling manual journal entries, and providing assistance for anyone encountering system issues.

Professional Experience

Andreas Police and Fire Supply Raynham,MA

System Operator, Information System Support, Accounting

August 2014 to August 5

• Oversaw the successful implementation and integration processes, transitioning from Theos to Openbravo and subsequently from Openbravo to Uniforms Solutions.

• Conducted comprehensive training sessions for internal staff on various proprietary applications.

• Utilized Basecamp and Jira as effective Project Manager tools during integration projects.

• Thoroughly analyzed a diverse array of reports to extract valuable insights.

• Traveled to Andreas' secondary location in Weymouth to deliver employee training and troubleshoot system issues.

• Served as the Lead Project Manager for all integration initiatives.

• Managed responsibilities involving Accounts Payable and Accounts Receivable, which included handling manual journal entries for tasks such as Payroll, inventory adjustments, year-end journal entries, and more.

• Managed Purchase Order placement and skillfully resolved vendor-related challenges. Noteworthy vendors include Blauer, First Tactical, Strong Leather, Sanmar, VH Blackinton, Alphabroder, Underarmour, Mau Jim, Jay-Pee, Premier Emblem, among others.

Anchor Uniform Fall River, MA

Staff Accountant/Information Systems Support

December 2011 to April 2014

• I am accountable for strategizing, executing, and overseeing the operation of company systems, specifically XPERIA, ERP, and Aria. I am the primary user for all these systems, with responsibility for managing codes and tables.

• I am tasked with training employees on various internal applications.

• I oversee the month-end closing process for all inventory procedures and accounts receivable.

• I provide customer service to both internal and external clients.

• I am responsible for managing Accounts Payable, Accounts Receivable, and Collections. This includes monitoring non-factored accounts receivable, addressing chargebacks, balancing accounts, and analyzing month-end reports, general ledger entries, and trial balances.

• I manage the reporting of all inventory, sales figures, work processes, and play a pivotal role in audits, specifically audits conducted by Rosenthal and Rosenthal (Factor).

• I am entrusted with overseeing specialized reports such as the Certificate of Inventories and commission reports for all sales representatives.

Whaling Distributors/Epic Sports Fall River,MA

Information Systems Support and Operations Specialist/Accounting/Customer service

August 2008 to November 2011

• Operating as a Computer Operator for both the AS400 and Xperia Solutions systems.

• Delivering customer service to both internal and external clients.

• Held accountable for order entry and the expediting of orders.

• Responsible for overseeing inventory control management.

• Contributing to research and development efforts for the implementation of a new ERP system, including aiding in user training and testing.

• Conducting analysis and reconciliation of month and year-end reports.

• Managing applications, entailing the configuration and upkeep of rules and tables.

• Assisting with procedures, printers, and troubleshooting PC issues.

• Generating reports to provide analytical insights to leadership.

• Crafting forms within various applications, such as order forms and credit applications using Excel.

• Orchestrated the setup of Whaling Distributors as the back office for three other companies on the ERP xperia system. Additionally, I performed testing and took on a key user role.

Whaling Manufacturing Company, Inc. Fall river, MA

September 1997 to August 2008

Customer Service/System Administrator Manager

• Operating as a Computer Operator across various systems including System 36, 38, RS6000, AS400, and Xperia Solutions.

• Held accountable for both order entry and the efficient processing of orders.

• Responsible for overseeing inventory control management.

• Provided valuable support in the research and development phase of implementing a new ERP system. This included establishing rules and tables and contributing to user testing.

• Conducted meticulous analysis and reconciliation of month and year-end reports.

• Managed applications, encompassing the setup and ongoing maintenance of rules and tables.

• Assisted with tasks related to procedures, printers, and troubleshooting PC issues.

• Created forms using diverse applications like Excel, ISO, and more.

• Took responsibility for website management, which included overseeing Catalogs (GE and QRS) and the company website.

• Facilitated the reception and transmission of EDI transactions, including orders, invoices, and Asns.

Skills

• Intermediate in Microsoft Word, Excel, Powerpoint, Quickbooks. Advanced in Operating System, RS6000, ERP, and AS400, Openbravo, Uniforms Solutions and Jira.

• Bi-lingual

Education

Bridgewater State University

Bridgewater,MA

Bachelors of Science in Elementary Education

Bristol Community College

Fall River,MA

Associates in Liberal Arts

Certifications

Boys and Girls Club of Greater Fall River

Fall River,MA

Microsoft Word and Excel Course

Certificate 2000



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