H

Norma

Hopkins

314-***-****

hopkinsronni***@gm

ail.com

Saint Louis, MO 63116

SUMMARY

Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities.

SKILLS

Stock management

POS systems operations

Sales Techniques

Records maintenance

EXPERIENCE

Assistant Store Manager

Saint Louis, MO

Midwest Petroleum Company/ Nov 2009 to Current

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Promoted and supported strong relationships with local community organizations in surrounding area.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Delivery Courier

Saint Louis, MO

FedEx/ Mar 2019 to Jun 2020

Inspected and monitored delivery vehicle and performed basic maintenance. Delivered items to customers and presented invoices for payments. Checked and secured package loads before heading out on over 50 daily deliveries. Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships. Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Used strong time management skills to coordinate parcels for prompt delivery. EDUCATION AND TRAINING

High School Diploma

Madison Senior High May 1987

Granite City, IL