Customer Service Technical Support

Hamza Saker

Phone: +964********** E-mail: ************@*****.***

Adress Mostawfi-Road, Erbil City, Iraq

Nationality: Syrian Material State: Single

Gender: male.

Professional Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Skill Highlights

• Cisco products

• Network security

• Routing and switching

protocols

• Virtual networking

• Local area network (LAN)

and wide area network

(WAN) technologies

• Operating systems

• Network design

methodologies

• Knowledge of service

providers

• Network Management

using Windows Server 2016

• Object-Oriented

programming Using JAVA

and Dart

• Remote access

• Virtualization environments

• Repair Services

• Strong Troubleshooting

Skills

Work History

ISP TECHNICIAN 09.2019-08.2020

Roy-net Chouf,Lebanon

• Configuring Adsl routers and Mikro Tik Network's Equipment, troubleshooting internet connection.

• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Maintained quality assurance and customer satisfaction objectives.

• Assisted with implementation and support of network monitoring tools.

• Collaborated with vendors to identify best options for optimizing network performance.

Technical Support Specialist 01.2016-05.2019

Nahhas Computer Company Damascus, Syria

• Configuring computer systems (about 250 devices), diagnosing software problems.

• providing assistance in person or remotely, troubleshooting network problems, and testing new technologies

• Working with Active Directory to build user network profiles, resetting passwords.

• unlocking accounts, maintaining network security and ensuring compliance with security policies and procedures.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Documented support interactions for future reference.

• Used ticketing systems to manage and process support actions and requests.

• Maintained servers and systems to keep networks fully operational during peak periods.

• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals. Education History

Bachelor Degree, Systems & Computer Networks, Faculty of Information Technology Engineering,

Damascus University Syria 10/2017

Training Certificates

• CCNA -level 1 at Rida Computer Center (Damascus-2016)

• CCNA - Cisco Certified Network Associate Routing & Switching at Alm’amoon International Center (Damascus-2016)

Languages

• Arabic: Native.

• English: Upper Intermediate B2

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